What are the responsibilities and job description for the Customer Success Manager position at WillScot?
At WillScot ( NASDAQ WSC ), our 4000 people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240 locations across the United States, Canada, and Mexico.
Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here . Build your future with us!
ABOUT THE JOB :
Phoenix, AZ) Oversee customer service functions between customers and field operations team for west regions of North American business along with process and system transformations and integrations for entire Customer Success Group. Manage Process and System Development within Shared Services – Customer Success Group. Monitor operations to continually assess for further opportunities to plan, develop and implement new processes / procedures. Direct team and enterprise reorganizations and integrations as needed due to growth. Reassign team members as needed to enhance productivity and efficiency. Manage team members and assess proper means to execute day-to-day tasks. Conduct one-on-one meetings with employees to review performance and ensure goal completion by providing feedback after reviewing KPIs.
Minimum of 2 years experience as Customer Success Manager, Customer Success Specialist, Branch Coordinator or related position required.
Disclaimer : This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here.
WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!
