What are the responsibilities and job description for the Deskside Support Supervisor position at Wilmerhale?
As The Bank of You, North Shore Bank is about helping families thrive, businesses grow and communities flourish. And it’s our employees that make the difference. With offices located throughout eastern Wisconsin, we offer a work culture that has been recognized as a Top Workplace eleven times by the Milwaukee Journal Sentinel.
As a mutual company, North Shore Bank isn’t publicly-owned, which means when we come to work every morning, our sole focus is on providing high-touch service to our customers and employees, and supporting our local communities. Are you looking for a company that places long-term growth ahead of short-term profits? Where you can put your customers first and think creatively to solve challenges? Where respect, integrity and being true to your word are valued and rewarded? This is the place.
SUMMARY :
Responsible for actively promoting and selling North Shore Bank products and services, building account relationships and performing Teller duties. Performs sales support activities for sales area of the branch. On average, a minimum of 50% of activities will be devoted to sales and sales support. Perform office and administrative duties as assigned to support operational needs. Traveling Associate Bankers are assigned to work at a number of branch locations, typically within a district, however based on needs may travel to other nearby districts to support.
ESSENTIAL DUTIES AND RESPONSIBILITIES : North Shore Bank's Position Descriptions are intended to describe only the major responsibilities of the job. You may be expected to perform other duties specified by your manager. Everyone is expected to contribute whatever efforts necessary to operate efficiently and effectively to insure the success of North Shore Bank.
SALES
- Opens new accounts and performs deposit account maintenance; responds to customers in a prompt and courteous manner; ensures required forms are completed accurately and that the customer fully understands the terms and conditions of the accounts; ensures the customer receives the proper disclosures.
- Has an appropriate blend of Teller referrals and production as required at branch level to achieve referral and point goals. Uses customer relationship management tool to record referrals and update customer contacts.
- Provides basic information on consumer loan products; refers potential consumer loan customers to an appropriate individual.
- Recognizes additional customer opportunities and provides qualified referrals to all branch business partners.
- Uses the internal prospect lists to make outbound calls as time permits.
- Provides quality, personalized service to ensure customer satisfaction and retention.
- Provides timely follow-up to clients by telephone, written correspondence, or personal contact.
- Follows North Shore Bank sales processes.
SALES SUPPORT
OPERATIONS
QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPLIANCE REQUIREMENTS : May be required to register and maintain loan originator license through the Nationwide Mortgage Licensing System and Registry. Submit fingerprints, update registry and complete annual training required of licensed individuals.
EDUCATION and / or EXPERIENCE : High school education or equivalent and one year related sales and service experience required. Must have an interest in sales and exceptional customer service skills. Must have good working knowledge of personal deposit products and services and basic knowledge of our consumer loan products. Requires basic financial acumen. Requires proficiency with various computer systems and similar technology.
PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, sit, and talk or hear. The employee must occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
Position requires ability to operate a motor vehicle in order to drive between multiple assigned locations; or use other available and reliable means of transportation, including public transportation, to work at assigned branch locations.
Required Skills
Required Experience
