What are the responsibilities and job description for the Senior Application Engineer position at WilmerHale?
WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States and Europe. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality, excellent legal and client services; developing diversity among our lawyers and staff and cultivating an environment that promotes an ambitious spirit, collaboration and collegiality by drawing on the extraordinary talents and dynamic experience of our lawyers. Our goal is to reflect the diversity of our clients and the communities in which we practice.
What You Will Be Doing
The Senior Applications Engineer will provide support across several applications and assist with the implementation of new solutions managed by the Application Development and Integration team. These solutions include commercial-off-the-shelf (COTS) applications as well as cloud-based and software-as-a-service (SAAS) solutions.
Responsibilities include being able to work independently, while applying a curious, confident approach, on the design, implementation, and maintenance of these applications, including ongoing updates and upgrades as needed while being cautious with production implementation. As well as serving as the technical lead on projects, troubleshooting, providing level 3 support, and ensuing design and technical documentation is created and updated.
About The Role
- Acts as Technical Reference User for assigned applications including Intapp Open, Intapp NBI, IntApp Flow and Intapp Integrate and leverages previous experience to develop new solutions
- Performs application deployments, upgrades and patch planning.
- Develop and maintain integrations with various APIs and HTTP endpoints.
- Design and implement RESTful services to support business needs.
- Troubleshoot and resolve issues related to API integrations and data exchange.
- Maintains awareness of technology developments and makes recommendations.
- Assists with resolution of escalated incidents and participates in problem management activities. Assume ownership of support and troubleshooting of IntApp and other assigned applications.
- Serves as a resource for small application-specific development requests and addresses special requests from Information Services and other computer users.
- Designs, configures, codes, and documents business systems and assigned application software.
- Assumes responsibility for implementation, maintenance and technical support of purchased and custom developed software packages and integrations, which often requires working directly with vendors and 3rd party consultants.
- Provides guidance and influences the implementation of existing and new technologies, adhering to existing best practices and standards adopted by the Firm and the industry. Contributes to improving and creating such standards when applicable
- Oversees application packaging requirements, configuration, design and customization for large, complex or Firm-wide applications.
- Participates in special projects and performs other duties as assigned.
- Contributes to the Firm’s service excellence initiative to consistently improve its image internally and externally. Displays professionalism, quality service and a "can do" attitude to internal members/departments of the firm as well as external clients and vendors via electronic and print correspondence, over the telephone and in-person.
