What are the responsibilities and job description for the Senior Platform & Automation Engineer position at WilmerHale?
WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States, Europe and Asia. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality, excellent legal and client services; developing diversity among our lawyers and staff and cultivating an environment that promotes an ambitious spirit, collaboration and collegiality by drawing on the extraordinary talents and dynamic experience of our lawyers. Our goal is to reflect the diversity of our clients and the communities in which we practice.
The Platform & Automation Senior Engineer is responsible for managing and maintaining enterprise automation platforms, including but not limited to ServiceNow, to ensure efficient and effective operations. This role involves accountability in configuring platforms, implementing new functionalities, maintaining system stability, and ensuring data integrity. The engineer collaborates with various stakeholders to understand their requirements, suggest, define, and create technical solutions, and support ongoing projects and operations.
About the Role
- Engage with stakeholders to gather requirements, design and deliver solutions that align with customer needs.
- Responsible for system performance and for ensuring high availability, reliability, and optimal performance of automation platforms, including ServiceNow.
- Responsible for configuring and customizing platform modules, such as Incident, Problem, Change, Asset, and Configuration Management.
- Create and configure notifications, define and implement workflows, business rules, UI actions, and automation to improve efficiency.
- Propose, design and implement enhancements to automation platforms to optimize functionality and improve the user experience.
- Develop software solutions using JavaScript, Web Services, HTML, and CSS within automation environments.
- Manage the health of CMDB and other data repositories in collaboration with the Infrastructure team to support assets and configuration.
- Responsible for application support activities, including code migrations, replications, patching, and platform upgrades.
- Utilize data import templates for data loading and extraction to support reporting and analytics needs.
- Responsible comprehensive process and knowledge documentation for ITIL and end user.
- Coach and mentor junior developers
- Assist with data entry and validation from source documents into the automation platform database.
- Extract and transform data into formats suitable for reporting or further analysis.
- Support the development and configuration of custom applications within the ServiceNow and other automation platforms.
- Troubleshoot and resolve technical issues in collaboration with other team members.
- Ensure platform stability by adhering to best practices, standards, and governance policies.
- Participate in training opportunities and self-learning to deepen knowledge of automation platforms, including ServiceNow.
- Collaborate on team projects, contributing ideas to improve workflows and processes across the platform.
- Displays professionalism, quality service and a positive “can do” attitude to internal members/departments of the Firm.
- Assumes additional responsibilities as assigned.
