Room Attendant

Description

The Room Attendant is responsible for:

• Responsible for cleaning guest units and public areas as assigned in a comprehensive and systematic manner, insuring the highest level of cleanliness and product presentation to the hotel owner and or guest. 
• Accountable to produce a clean guest unit in a timely manner, consistent with the hotel franchise productivity, cleanliness and maintenance standards as set forth for each room type. 

The Room Attendant’s primary responsibilities will include:

• Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, windows and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
• Strip and make beds, changing bed linens which may require lifting bedspreads weighing a maximum of 40 lbs.
• Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
• Check under bed to remove trash or other debris.
• Maintain cleanliness of public space, i.e.: lobby, public restrooms, offices, elevators and stairways as assigned.
• Push and pull vacuum throughout entire room and empty trash.
• Replenish amenities, linens, and supplies in guest room.
• Sign for room keys, retrieve, push to assigned rooms and restock cart weighing up to 150 pounds.
• Visually inspect room for cleanliness and appearance and signify completion for room.
• Must report all repairs or maintenance problems to supervisor.
• Greet guests in hallways or in passing, ask if they are enjoying their stay.
• Respond in a timely manner to guest requests for items such as an iron, safety instructions, assistance, direction, and/or other information as requested.
• Report all suspicious persons, activities or hazardous and unsafe conditions to the immediate supervisor or a management employee.
• Turn in all items found in employee's working area to the property Lost and Found department.

Qualifications

• Ability to push and/or pull equipment weighing up to 150 lbs.
• Ability to lift and carry objects weighing an average of 25-50 pounds.
• Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.
• Ability to communicate effectively with other employees, as well as guests.
• Ability to follow instructions, directions, and meet deadlines, including the thorough cleaning of a minimum of ____ of rooms as specified by management.
• Basic ability to comprehend English language sufficient to understand.
• Information such as labels and instructions and basic guest requests.

• Education – High school diploma preferred.
• Experience – No previous experience needed.