What are the responsibilities and job description for the Business Office Team Lead - (Jacksonville) - Full-Time position at Wilmington Health PLLC?
About Wilmington Health
Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.
Purpose:
Ensure all patient information including, but not limited to, patient demographic, insurance information, HIPAA, payments and charges, are entered into the computer system in a timely manner and accurate basis as directed by Business Office Supervisor and or Business Office Manager.
Essential Duties/Responsibilities:
- Assist the clinical as well as administrative staff by ensuring that accurate demographic information and charges are entered into the system
- Review financial reports & information provided by Business Office Supervisor and or Business Office Manager
- Review and approve routine supply orders
- Assist Business Office Supervisor and or Business Office Manager with interview of employee candidates
- Provide training for new employees and re-education of current personnel
- Communicate to staff goals, objectives, policies and procedures
- Communicate weaknesses and improvements to staff
- Assist Business Office Supervisor and or Business Office Manager with preparation and communication of employee performance evaluations
- Assist Business Office Supervisor and or Business Office Manager with review of employee vacation and time off requests and provide required coverage
- Assist Business Office Supervisor and or Business Office Manager with review, edit, and approval for employee time and attendance
- Review daily and monthly reports
- Review and adjust payment posting
- Review and approve duplicate accounts
- Continually review processes, policies, and procedures for appropriateness
- Investigate new technologies for improved efficiencies and effectiveness of department
Other Duties:
- As assigned by manager
QUALIFICATIONS
Required
- Effective coaching / mentoring skills
- Effective written and verbal communication skills
- Analytical, problem solving, and decision-making skills
Preferred:
ADA Physical Demands:
Rarely (Less than .5 hrs/day) Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day)
Physical Demand
Required?
Frequency
Standing
Frequently
Sitting
Frequently
Walking
Frequently
Kneeling/Crouching
Rarely
Lifting
Rarely
Business Office Team Lead Competencies
General
- Customer Service
- Professionalism/Integrity/Responsibility
- Teamwork/Process Focus
- Dependability/Punctuality
- Interpersonal Relationships/Communication
- Judgment/Decision Making/Problem Solving
- Quality/Quantity
- Initiative
- Safety/Housekeeping
- Organizational Skills/Time Management
Department Specific
