What are the responsibilities and job description for the Patient Assistance Tech (1202) - Full Time position at Wilmington Health PLLC?
About Wilmington Health
Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.
Purpose:
Essential Duties/Responsibilities:
- Works closely with the clinical staff to complete, submit, and follow-up on the status of patient assistance program applications.
- Respond to patient phone calls and messages regarding patient assistance program applications and medications.
- Assist with medication prior authorizations and the denial process.
Other Duties:
- As assigned by supervisor
QUALIFICATIONS
Required:
- Customer service experience
- Experience working in the healthcare setting
Preferred:
- Experience working with patient assistance programs
ADA Physical Demands:
Rarely (Less than .5 hrs/day) Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day)
Required?
Frequency
Standing
Frequently
Sitting
Continuously
Walking
Occasionally
Kneeling/Crouching
Occasionally
Lifting
Rarely
Patient Assistance Technician Competencies
General
- Customer Service
- Professionalism/Integrity/Responsibility
- Teamwork/Process Focus
- Dependability/Punctuality
- Interpersonal Relationships/Communication
- Judgment/Decision Making/Problem Solving
- Quality/Quantity
- Initiative
- Safety/Housekeeping
- Organizational Skills/Time Management
