What are the responsibilities and job description for the Patient Representative (ASC/Endoscopy) - Full Time position at Wilmington Health PLLC?
Title: Endoscopy ASC Patient Representative Department: Endoscopy ASC- Silver Stream
FLSA Status: Non-Exempt Reports to: Business Office Manager
Job Number: Approved/Revised Date: 11/12/2024
About Wilmington Health
Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.
Essential Duties/Responsibilities:
- Greets, acknowledges and provides closure to all customer needs in a professional and efficient manner
- Maintains effective communication and interacts appropriately and professionally with all members of health care team
- Check-in patients in & out following standard operating processes to include management of samples, notes, forms, scripts, directing patients, and triage sheets
- Answer incoming calls & take necessary action
- Process patient payments
- Upload medical records
- Attends department and other meetings as required by Manager (including training and re-education)
Other Duties:
- As assigned by Manager
General:
- Customer Service
- Professionalism/Integrity/Responsibility
- Teamwork/Process Focus
- Dependability/Punctuality
- Interpersonal Relationships/Communication
- Judgment/Decision Making/Problem Solving
- Quality/Quantity
- Initiative
- Safety/Housekeeping
- Organizational Skills/Time Management
QUALIFICATIONS
Required:
- High School Diploma or GED Equivalent
Preferred:
- Experience in Medical Office Administration
ADA Physical Demands:
Rarely (Less than .5 hrs/day) Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day)
Required?
Frequency
Standing
Frequently
Sitting
Frequently
Walking
Frequently
Kneeling/Crouching
Rarely
Lifting
Rarely
