Assistant Housing Manager

The Wilmington Housing Authority, a public, non-profit, federally assisted agency, provides decent, safe and sanitary housing in a businesslike manner with concern for the quality of life for residents. The Authority's clients include low-income families, elderly and disabled individuals.

WHA's great employee benefits include, but not limited to - Free medical, dental and vision insurance for the employee and there entire family; 14 paid holidays annually; 5% pension contribution with immediate vesting; and much more!

SUMMARY: The Housing Management Department is charged with effectively managing over 1,600 properties owned and operated by the Authority. The department is responsible for routine and preventive maintenance to the upkeep of buildings and structures of all public housing and for the centralized screening and selection of the Authority's public housing residents. The department establishes, implements and monitors loss control programs for residents and employees. Technical support is also provided for Authority operations.

The Assistant Housing Manager is responsible for assisting the Housing Manager in managing the daily operations of one or more Authority developments. The incumbent performs functions of a technical nature and routine office tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Assists the Housing Manager in the daily operation of housing developments in accordance with established Authority policies and procedures and state and federal regulations, performs annual and interim reexaminations to determine rent and continued resident eligibility, preparation of eviction packages for court, taking and processing work orders, rental collections, unit inspections and the enforcement of the provisions of the dwelling lease.
• Assists the Housing Manager with ensuring that Public Housing Assessment System (PHAS) or other performance standards are met, including vacancy number and percentage, rents uncollected, unit turnaround, outstanding work orders, annual UPCS and housekeeping inspections and tenant account receivables.
• Acts for the Housing Manager on all matters in their absence.
• Greets residents and visitors to the management office and assists in processing paperwork or directing them to the Housing Manager to ensure individuals are serviced in a timely manner.
• Conducts new resident orientations to review the lease and other policies with residents.
• Conducts move-in and move-out inspections and prepares the associated paperwork.
• Collects rent, issues rent delinquency notices to residents in accordance with established procedures and performs tenant accounting functions.
• May participate in grievance hearings for residents and make recommendations to the Housing Manager.
• Maintains continuing liaison with community organizations.
• Utilizes a personal computer to input and retrieve data.
• Prepares, types and mails basic correspondence that is of a professional quality, accurate, correctly formatted and grammatically correct; insures certificate of mailing of official correspondence to residents.
• Prepares and completes forms and prepares reports.
• Performs routine office duties.
• Assists in the preparation of periodic reports and in the maintenance and upkeep of resident records.
• Performs basic accounting functions as it relates to rent collections, account adjustments and refunds.
• Schedules meetings, unit inspections and arranges resident activities.
• Ensures the safety and security of residents.
• Applies sound judgment when responding to issues and dealing with problems.
• Maintains a safe work environment and exhibits safe work practices.
• Pursue personal development of skills and knowledge necessary for the effective performance of the role. Attend training to further develop relevant knowledge, techniques and skills.
• Performs other related duties as required.
• Flexibility to work outside normal work hours, as required.

MEASUREMENT:

• Timely and accurate move-in and move-out inspections and paperwork.
• Timely and accurate preparation and delivery of eviction packages for court.
• Timely and accurate taking and processing work orders, rental collections, and unit inspections.
• Timely and accurate new resident orientations.
• Follow-up on all inquiries within one business day.

TEAMWORK:

• Demonstrate and promote a spirit of cooperation and teamwork throughout the organization.
• Continually look for ways to improve our processes and ability to serve our internal customers and residents effectively.
• Improve personal performance on a continual basis.

CUSTOMER SERVICE:

• Provide responsive, professional and diplomatic customer service.
• Answer customer calls and correspondence quickly and pleasantly.
• Communicate with internal customers and residents in a friendly, professional, and patient manner.
• Perform all duties with the goal of building and maintaining long-term relationships.
• Immediately address any internal customers and residents’ concerns and request the involvement of other personnel as required. Notify manager of any major concerns and the action taken to resolve.

SAFETY:

• Use and promote safe work practices in the office and in the field.
• Follow all company safety programs and report any non-compliance to your manager.
• Notify manager or safety personnel of any unsafe conditions.

SUPERVISORY RESPONSIBILITIES

• Provides direction to development employees in the absence of the Housing Manager.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Associate’s Degree in Business Administration or Management, Human Services or other related field required. B.S. Degree in Business Administration or Management, Human Services or Sociology preferred.
• Three years of administrative experience in housing or property management.
• Working knowledge of Fair Housing Laws and Section 504 Compliance Requirements
• Working knowledge of Delaware Landlord Tenant Code and HUD regulations
• Extensive administrative experience in a public housing setting working in housing management with supervisory experience.

COMPUTER SKILLS:

• Expertise with 365 MS Office Suite.
• Knowledge of property management software Demonstrated skill in typing.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Must obtain a Public Housing Management Certification within one year of employment.

LANGUAGE SKILLS:

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, board members, residents, internal and external customers and the general public.

MATHEMATICAL SKILLS:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working 37.5 hours/week, scheduled in 7.5 hour shifts.
• Specific vision abilities required by this job include close vision, and ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone.
• The employee frequently is required to sit.
• The employee is occasionally required to stand, walk, and reach with hands and arms.
• The employee is occasionally required to bend, carry, and kneel.
• The employee may occasionally lift and/or move up to 25 pounds.

OTHER REQUIREMENTS:

• Demonstrated knowledge of housing management principles, practices, methods and techniques.
• Demonstrated knowledge of federal, state and local regulations applicable to public housing.
• Demonstrated ability to make independent decisions.
• Demonstrated ability to plan and organize work.
• Working knowledge of basic building maintenance.
• Knowledge of basic counseling techniques.
• Demonstrated ability to maintain accurate files and records.
• Demonstrated ability to communicate effectively with staff, residents and the community-at-large both orally and in writing.
• Ability to mediate disputes.
• Demonstrated ability to supervise the work of others.
• Demonstrated ability to organize and prepare reports.
• Professional appearance.
• Mobility within the office.
• Willing to travel locally as required.
• Able to prove U.S. Employment eligibility.
• Ability to pass drug screening.
• Valid driver’s license.
• Flexibility to work overtime/weekends, as required.

COMMITMENT LIMITATIONS:

• May not make a non-budgeted, emergency expenditure or commitment of WHA in excess of $500.00.

BUSINESS BEHAVIOR / ANTI-TRUST:

Do not discuss with competition (includes other housing authorities without manager’s consent):

• WHA price, costs, profits, or terms of sale
• Person or companies with whom Wilmington Housing Authority will or will not do business
• Geographical areas of operations

CONFIDENTIALITY / CONDUCT:

• May not divulge any confidential personnel/corporate policy.
• Will not engage in gossip or other unprofessional conduct
• May not make changes in their Job Description, Standards of Performance or quarterly objectives without consultation with manager

This position is governed by the WHA Personnel Policy and the collective bargaining agreement with the OPEIU, Local 32 union.

Job Type: Full-time

Pay: From $29.17 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $29