Operations Manager

Job Summary:

The Operations Manager of Wilmington Lifestyle Management Co.™ is a dedicated, detail-oriented, and proactive leader who thrives on collaboration and creativity. This role requires someone with a passion for the services we provide, the ability to inspire and lead a team, and the willingness to step in and deliver services when needed.

This is not just a desk job! The Operations Manager plays a hands-on role in overseeing daily operations, ensuring alignment with sales objectives and location growth strategies. They are tasked with empowering the Lifestyle Management Co.™ personal assisting staff to deliver exceptional, personalized experiences that leave a lasting impression on our clients.

This position requires an organized, forward-thinking mindset, coupled with a commitment to fostering growth and excellence within the team

.Duties

General:

• Act as the primary point of contact for personal assisting staff and clients.
• Oversee and manage daily processes, including scheduling and all communication (phone and email).
• Maintain and update all personal assisting-related paperwork (staff, client, partner, billing, etc.) in Wilmington LMC’s online database.
• Regularly communicate location status (challenges, successes, questions, etc.) with the LMC CEO.
• Determine the best personal assisting client/staff combinations to optimize scheduling and service delivery.
• Lead the team on large project jobs, ensuring quality and efficiency.
• Step in as a filler for staff when needed to maintain client service standards.

Staff-Related:

• Conduct pre-screening of potential hires and assist LMC CEO with in-person interviews
• Gather and maintain employment documents
• Train staff on LMC core values, conduct, policies and uphold staff processes, rules, and regulations
• Ensure that all personal assisting staff members are properly supported through shadowing (pairing a new staff member with a current staff member), training and education efforts
• Make recommendations to LMC CEO regarding the hiring, firing, disciplining, promotion, etc. of staff
• Assist with coordinating/holding staff meetings/events for team-building and empowerment purposes

Client-Related:

• Assist with in-home/office consultations for personal assisting clients and perform follow-up duties related to the sales process
• Facilitate on-boarding appointments with staff and client at initial meeting and follow up with staff and client to ensure a successful relationship is established
• Identify client needs and cross-sell services
• Manage daily processes: scheduling and all communication (phone and email)
• Maintain and update all Personal Assisting related types of paperwork (staff, client, partner, billing, etc.) in Wilmington LMC’s online database
• Regularly communicate location status (challenges, successes, questions, etc.) with LMC CEO
• Determine the best personal assisting client/staff combinations for scheduling services
• Schedule and perform Quality Checks to verify that staff is upholding LMC standard of service
• * Service clients on an as-needed basis when staffing levels are insufficient to meet client needs
• Assist to resolve customer complaints with LMC CEO
• Administer client retention programs for the Personal Assisting Division Ancillary:

Required Skills:

• Ability to multi-task and handle a variety of situations, sometimes under pressure
• Adept, responsive communicator with excellent customer service skills
• Possesses leadership ability and exhibits professional appearance, language and behavior
• Upholds confidentiality in all business dealings
• Ability to complete requests in a timely fashion
• Basic Excel knowledge

If you are a proactive leader with a passion for operational excellence, we encourage you to apply for this exciting opportunity as an Operations Manager.

Job Type: Part-time

Pay: From $20.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to Commute:

• Wilmington, NC 28409 (Required)

Work Location: Hybrid remote in Wilmington, NC 28409

Salary : $20