What are the responsibilities and job description for the Business Continuity Incident Coordinator position at Wilmington Savings Fund Society?
Job Description
At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose.
The Business Continuity Incident Coordinator will lead corporate-wide Incident Management efforts. The incumbent will be responsible for leading the coordinated resolution of all incidents to include but not limited to third-party service outages, facility, and technology issues. In addition, the incumbent will partner with key stakeholders (HR, facilities, Physical Security, Network, Production Support, etc.) to drive and deliver Continuity and Incident Management commitment, support, ownership, accountability, and results. The Business Continuity Incident Coordinator will also support in disaster recovery of the company’s critical business functions, where required.
Job Responsibilities :
- Responsible for managing enterprise-wide response coordination for disruptive events to include coordinating and conduct any incidents that require situational awareness calls.
- Coordinate and conduct pre-mortem and post-mortem meetings including creating and maintaining Executive Incident Summary Reports.
- Collaborate with internal stakeholders to include Human Resources, Information Technology, Facilities and Security multiple incident management groups.
- Track, maintain, and follow up of lessons learned and action items in current dashboards to include documenting impacts, resolution activities, timelines, and root cause information.
- Collect metrics and produce analysis including monthly reports for incidents.
- Maintain, create, and update Emergency Action Plans.
- Maintain and update emergency communications lists in notification tool.
- Activate our Emergency Notification tool to Associates.
- Any Ad Hoc Continuity tasks that may arise.
Minimum Requirements :
WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at
careers@wsfsbank.com
WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
