What are the responsibilities and job description for the Consumer Quality Control Team Lead position at Wilmington Savings Fund Society?
Job Description
At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service is more than part of our name, its our mission and our purpose.
The Quality Control Team Lead will be responsible for the development, coaching and management of Associates that are directly involved with the Quality Control Reviews and Processes for the Retail Loan Servicing Department. The incumbent will perform the daily duties of the Quality Control Specialist, including second tier review of Quality Control Teams noted findings.
Job Responsibilities :
- Help mentor and coach a group of Quality Control Associates, who will be responsible for the day-to-day operations of the Quality Control Reviews.
- Second Tier Review of Quality Control Associates findings and maintenance.
- Review of Teams output of work to ensure Quality Control is maintained and reviews are being completed timely.
- Side by side training and coaching.
- Working with Management to ensure system and product changes are implemented correctly to QC workflows and Loan Core System.
- Communication with team members across Retail Loan Servicing of updates, findings, and product / document changes.
- Customer Service for Internal and External Customers via Department Hotline, various email mailboxes, and workflow systems.
Minimum Requirements :
WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at
careers@wsfsbank.com .
WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
