What are the responsibilities and job description for the Employee Benefits Account Manager position at Wilshire Benefits Group Inc?
Description
Are you ready to bring your skills and passion to a team that values your contributions and invests in your potential? At Wilshire Benefits Group, we’re looking for a dynamic, driven, and proactive Account Manager to join us on our mission to deliver exceptional service and partnership to our valued clients.
As our Small Group Account Manager, you’ll partner with our team to manage and delight a select portfolio of clients. You’ll be the go-to person, ensuring we exceed expectations every time!
Your duties will include:
- Build relationships: Develop and maintain connections with HR contacts and key stakeholders
- Be the Daily Hero: Act as the primary point of contact for your clients, handling their needs with accuracy and flair
- Own Projects: Lead the charge on carrier implementations and renewals
- Craft and finalize all employee communications, from Benefit Guides to Open Enrollment presentations
- Schedule and facilitate annual Open Enrollments meetings – make them memorable!
- Share Knowledge: Ability to train HR Contacts on Employee Navigator or support other Benefit Administration portals
- Resolve Issues: Tackle any escalated employee-level issues like a pro
- Meet Clients: Assist in key client-facing meetings on opportunities, renewals, compliance, and more
- Engage Carriers: Cultivate great relationships with the carrier community and stay on top of trends
- Propose Solutions: Identify client needs and suggest innovative products and services
- Stay Informed: Become a benefits expert through networking and professional development
- Stay Compliant: Keep up with regulatory issues and federal laws impacting employee benefits
At Wilshire Benefits Group, we celebrate partnerships, encourage growth, and inspire creativity. We offer a robust and competitive benefits package and an award-winning work environment. Ready to join the team and become a contributor to our intentionally-different approach? Apply now!
Requirements
The successful candidate will bring the following qualities and abilities to the role:
- A Bachelor’s degree in Business, Healthcare Administration, Human Resources, or a related field OR a minimum of five years of experience in the employee benefits industry / agency world
- A talent for developing and nurturing positive relationships
- Unparalleled commitment to delivering exception customer service
- Strong interaction skills with key stakeholders at clients and prospects
- Exceptional public speaking and presentation abilities
- Extensive knowledge of insurance carriers and employee benefits
- Proficiency in Microsoft Excel, Word, PowerPoint, and Adobe
- An active license in Life and Health
- A valid driver’s license and a reliable vehicle