What are the responsibilities and job description for the Intake Sales Representative (Call Center - Onsite) position at Wilshire Law Firm?
Sales Intake Representative (Call Center - Onsite)
Wilshire Law Firm is a distinguished, award-winning legal practice with over 18 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. We are dedicated to upholding the highest standards of Excellence and Justice and are united in our commitment to achieve the best outcome for our clients.
You will work side by side on a team of dynamic, collaborative, and client-focused professionals who are committed to delivering on our founding core values: Excellence, Teamwork, and Integrity.
The Opportunity
Our Intake department is the first point of contact for potential clients. The Intake Representative responds to questions from potential candidates, listens to, gathers and documents all relevant information. This role requires the ability to be empathetic and understanding while letting potential clients know how the firm can meet their needs.
Training & Work Schedule (Includes Holidays & Weekends)
Training Schedule: Monday - Friday from 8:30am - 5:30pm (3 weeks)
Shifts Days: Tuesday – Saturday, or Sunday - Thursday.
Shifts: 10:00am-7:00pm, 12:00pm - 9:00pm, 3:00pm - 12:00am, or 11:00pm - 8:00am
Accountable for
- Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard.
- Work with the firm’s intake management team to determine viability of potential cases.
- Be a closer, someone who can entice clients and relate to them and encourage them to sign on with our firm.
- Build relationships with potential clients and vendors.
- Deliver customized, targeted sales strategies to ensure monthly goals are met.
- Update the firm’s database in a timely manner with accurate data.
- Upload and share pertinent documents appropriately.
Qualifications
- Minimum of two years’ experience in sales, customer service, or call center.
- Strong organizational, written, and verbal communication skills required, including the ability to be empathetic yet persuasive.
- Ability to multi-task and type at least 40 wpm while speaking with potential clients.
- Competitive and motivated to surpass set goals.
- Available shifts are based on company needs including 10a-7pm, 12n-9pm, 3pm-12 midnight, or 11p-8am.
- Ability to work weekends, overtime, holidays, and on-call as necessary.
Compensation
- $47,840- $56,160 based on experience, plus performance-based incentives
Benefits
- Paid time off and paid holidays.
- Opportunities for growth and advancement.
- Team outings and sponsored events.
- Referral bonus program.
- Firm-paid Medical HMO with affordable HMO and PPO upgrades.
- Low-cost Dental and Vision plans.
- Paid Life and AD&D insurance.
- 401k.
- FSA (Flexible Spending Account).
- EAP (Employee Assistance Program).
- Pet Insurance.
Strive for Excellence. Fight for Justice. Foster Unity.
Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws. We are committed to providing reasonable accommodations to assist individuals with disabilities during the application process and to facilitate their performance of essential job functions throughout their employment.
Join Wilshire Law Firm
Los Angeles, Irvine, San Diego, Oakland, Sacramento, Riverside, Torrance
Salary : $47,840 - $56,160
