What are the responsibilities and job description for the Auto Collision CSR position at Wilson Auto Collision?
Overview
We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. A background in automotive and auto insurance is a must.
Responsibilities
- Answer incoming customer inquiries via phone, email, and in-person
- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges accurately and efficiently
- Resolve customer complaints in a professional and timely manner
- Maintain customer records by updating account information
- Perform data entry tasks to document customer interactions
Qualifications
- Excellent phone etiquette and communication skills
- Strong customer service orientation with the ability to communicate effectively
- Experience in an office or call center environment preferred
- Basic computer skills to navigate through systems and databases
Job Type: Full-time
Pay: $35,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Relocate:
- Green Bay, WI 54304: Relocate before starting work (Required)
Work Location: In person
Salary : $35,000 - $60,000