What are the responsibilities and job description for the Customer Service Representative - Lebanon position at Wilson Bank & Trust?
Customer Service Representative - Lebanon
Job Duties & Responsibilities:
Performs the duties of paying and receiving Teller. Balancing cash drawer. Knowledge of new and existing products and services. Guard against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds. Identify fraudulent activity. Read, understand and follow all relevant policies and procedures. Perform and support daily tasks that maintain the integrity of the Office. Supports referral goals for Office by focusing, identifying, and referring basic bank products to the appropriate business partner. Provides an extraordinary customer experience. Adheres to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program. Other tasks as assigned.
Job Requirements & Qualifications:
- Customer Service experience
- Cash Handling experience
- Developing the ability to work in a fast-paced, cash handling environment.
- Developing the ability to build relationships with customers and internal teammates.
- Developing organizational and time management skills
- Developing the ability to work effectively as part of a team.
- Ability to develop and maintain working knowledge of Bank policies, procedures, and systems.
- Maintain a professional demeanor at all times.
- Developing basic understanding of deposit products
