What are the responsibilities and job description for the Product Specialist position at WILSON CHEVROLET INC?
Job Details
Description
Full job description
Job Title: Product Specialist
Location: Wilson Auto Family Stillwater, OK
Dealership: GMC & Cadillac
About Us:
At Wilson Auto Family, we pride ourselves on offering an exceptional customer experience with a focus on professionalism and client satisfaction. As a GMC and Cadillac dealership in Stillwater, OK, we go beyond traditional car sales to build long-lasting relationships with our clients.
Position Overview:
A Product Specialist is a specialized role at our dealership, it is designed to provide an elevated, personalized experience for clients purchasing high-end, luxury vehicles. Unlike traditional sales roles, the focus of a Product Specialist is less on direct selling and more on supporting our sales process, answering customer questions, and providing product information to ensure a seamless, enjoyable, and tailored buying journey, from the initial contact through post-purchase support.
Key Responsibilities:
Personalized Client Service: Act as the dedicated point of contact for the vehicle buyers, providing an outstanding level of care and tailoring the experience to meet each clients individual preferences and needs.
GMC & Cadillac Expertise: Be an expert on the full range of GMC and Cadillac models, including trims and cutting-edge features, such as safety technology, OnStar, and performance capabilities. Offer clear explanations and recommendations based on the clients desires.
Streamlined Purchasing Experience: Assist the sales team as we guide clients through a seamless buying process, handling all aspects of the transaction, including financing, trade-ins, and paperwork, while collaborating with sales, finance, and service departments to ensure a smooth and efficient experience.
Vehicle Delivery: Personally deliver vehicles on-site at the dealership or to clients homes or offices when requested, assisting with setup, including phone pairing, infotainment systems, OnStar, and other advanced features. Provide a thorough walkthrough of the cars functionality and answer any questions the client may have.
Post-Sale Support: Maintain relationships with clients after the purchase, ensuring complete satisfaction and offering ongoing support. This includes assisting with minor vehicle setup issues, final title paperwork, and outstanding we-owes.
Brand Representation: Uphold the reputation and values of both Wilson Auto Family and the GMC and Cadillac brands, ensuring every interaction reflects the prestige and luxury associated with these iconic brands. Being client-focused and maintaining a professional appearance and demeanor is paramount.
Pay:
Competitive starting pay. Completed deliveries also pay additional money. These deliveries could add $1000 - $1500/month in bonuses. A Product Specialist can expect to make $40,000 - $60,000 per year.
Benefits:
Competitive salary with deliveries - based bonus.
401(k) retirement plan.
Health, dental, and life insurance options
Paid time off
Employee discounts on vehicle purchases and services
Ongoing training and professional development opportunities
A supportive and inclusive work environment
If you are passionate about delivering exceptional customer service and are excited about the opportunity to work with a respected dealership that offers top-quality vehicles, we invite you to apply. Please submit your resume and a brief cover letter outlining your qualifications and interest in the Product Specialist position at Wilson Auto Family. We look forward to reviewing your application and potentially welcoming you to our team.
Schedule:
Full-Time
Ability to commute/relocate:
Stillwater, OK 74074: Reliably commute or planning to relocate before starting work
Education:
High school or equivalent
Experience:
Customer service: 1 year
License/Certification:
Driver's License (Required)
Work Location: In person
Qualifications
Salary : $40,000 - $60,000