Referral Coordinator FT

Description

Summary Manages a variety of general office activities by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Analyzes and organizes office operations and procedures such as bookkeeping, preparation of payrolls, personnel, information management, filing systems, requisition of supplies, and other clerical services.
• Maximizes office productivity through proficient use of appropriate software applications.
• Researches and develops resources that create timely and efficient workflow.
• Establishes uniform correspondence procedures and style practices.
• Formulates procedures for systematic retention, protection, retrieval, transfer, and disposal of records.
• Plans office layout, develops office budget, and initiates cost reduction programs.
• Reviews clerical and personnel records to ensure completeness, accuracy, and timeliness.
• Prepares activities reports for guidance of management.
• Coordinates activities of various clerical departments or workers within department.
• Maintains contact with customers and outside vendors.

Education and/or Experience

Experience: 3 to 5 years in busy medical practice preferred; Comprehensive management of a practice of equal or greater size preferred.

Must have thorough knowledge of physician practice operations; Skilled in communication, computers, leadership and management of personnel and processes, teambuilding, and multi-tasking.

Certificates, Licenses, Registrations

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

, Supervisory Responsibilities

Manages two subordinate supervisors who supervise a total of four employees in the PHYSICIAN OFFICES and PHYSICIAN BILLING SUPERVISOR. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises eight non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

Education and/or Experience

• Strong, working knowledge of insurance payers to include government, commercial and managed care products
• Ability to establish a good rapport with outside providers and third party payers
• Resourceful, steadfast attitude to make sure that patient needs are met timely
• Comfortable with navigating through the payer websites to secure appropriate benefits and authorization requirements
• Excellent verbal and oral communication skills
• Excellent customer service skills are expected with internal and external customers

Other Qualifications:

• Must be able to multitask and demonstrate excellent organizational skills
• Understanding of insurance contracts and networks essential
• Extensive coding and medical terminology preferred
• Computer literate, knowledge of, or ability to learn multiple clinic/hospital software required.