WINE CLUB ASSOC

Wine Club Associate - Full Time

Wilson Creek Winery is a family-owned winery in the heart of Temecula Valley Southern California Wine Country known for its quality wines and warm hospitality. The winery features a welcoming tasting room, full-service restaurant with vineyard view dining and expansive patio, creek side picnic area, indoor and outdoor conference and event spaces, romantic wedding venue and exclusive retreat accommodations.

As a family-owned small business in Temecula Valley Wine Country, we have an incredible team of people that provide exemplary customer service for which Wilson Creek Winery is known. We are committed to creating a rewarding work environment for all our employees as we continue to grow.

Wilson Creek Winery & Vineyards is currently looking for a full-time Wine Club Associate in Temecula, CA.

Position Summary:

Under general supervision, the Wine Club Associate is responsible for supporting the functions within the Wine Club Department and Tasting Room to accomplish the goals of acquiring and retaining Wine Club membership.

This is a full-time, on-site role in Temecula, California.

Essential Job Duties & Responsibilities:

• Answer all incoming calls, give general information and routes to appropriate departments in a timely manner.  Retrieve all phone messages and distribute throughout company or process.

• Processes Wine Club billings.
• Assist with escalated member concerns by phone or in the tasting room regarding their membership.
• Contribute opinion/feedback regarding special wine club promotions and special member-only events.
• Submits wine club dispute chargeback claims by administrating information required by the credit card company to support the charge.
• Assist the tasting room staff in AMS for accessing wine club.
• Works closely with shipping Wine shipping and WCW shipping department.
• Uploads new members in AMS and Commerce 7 for on-line accounts.
• Submits newsletter information.
• Submits re-order pricing to the winery.
• Maintains accurate wine club membership accounts.
• Works at the wine club check-in on weekends and special events.
• Assists in planning and execution of wine club events.
• Assists with all online orders and online guests who come on property for wine pick up.
• Any other duties assigned by supervisor.

What It Takes To Succeed:

• Minimum High School Diploma required, some college preferred.
• Ability to work a flexible schedule including weekends, holidays, and evenings.
• At least one year’s guest service experience mainly via telephone; two or more years preferred.
• Sales skills and retention methods required.
• Strong problem-solving skills.
• Outgoing, mature personality
• Excellent verbal and written communication skills.
• Strong computer skills, specifically Microsoft Office Suite with an emphasis on Outlook and Excel. This includes the ability to multitask in multiple software applications.

• Self-starter required and can stay on task and work independently.
• Excellent organizational skills and attention to detail.

• Basic office skills to include mailings, office machine knowledge, etc.
• Ability to obtain a Riverside County Food Handler’s Certificate within 30 days of hire.
• Must obtain RBS Certificate within sixty (60) days of hire.

What We Need

Since opening in 2000, Wilson Creek Winery & Vineyards has been enhancing lives in the Temecula Valley. Wilson Creek Winery & Vineyard remains one of the busiest wineries in Southern California. This continued success is because we hold our employees to our Core Values. Without hesitation, our employees demonstrate these values:

• Be Warm & Engaging
• Have the Courage to be Different
• Passionately Care
• Value the Person in Front of You
• Be Down to Earth

Physical Demands: 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk and be required to sit for extended periods of time. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision to distance.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

What You'll Get

• All employees:
  • Discounts on Wine, Merchandise, and at the restaurant 
  • Sick Pay
  • Discounts on Concerts & Winery Events
  • Employee Celebrations

• Full Time employees: Comprehensive Benefits Plan, Vacation Accruals, 8 paid Holidays, 401(k) retirement savings plan with an employer match.

Required Pre-Hire Screenings:

• Full Panel Drug Screen
• Driving Record if applicable