What are the responsibilities and job description for the Custom Bakery Order & Bakery Sales Associate position at Wilson Farm?

Job Description

Description : Who is Wilson Farm?

Wilson Farm has been in operation at its present location since 1884. Our customers shop with us for our highly regarded bakery; our grocery selections; our fresh, locally grown produce; our range of delicious prepared foods from our kitchen; our beautiful flowers and plants (many grown on premises); and our courteous and helpful staff. We employ customer-driven individuals that are dedicated to enhancing our warm and inviting farm-fresh shopping experience.

Who are we looking for?

Wilson Farm is hiring a full-time Custom Bakery Order & Retail Associate to join our Bakery Department . This position starts at $18 / hour.

Primary Responsibilities for Custom Bakery Orders

Create a welcoming and positive customer experience
Advise customers on item selection; provide accurate information about products, pricing and availability and offer advice
Take orders from customers face-to-face, over the phone, or online; obtain customer details and billing information; work with the Bakery Manager and Production Manager to price orders appropriately; process customer payments; enter the orders correctly; efficiently convey orders to the Bakery Production Manager and staff, or to other Department heads and staff; and coordinate with various team members to ensure orders are filled
Keep customers informed about the order process and make follow-up calls as needed
Resolve customer complaints involving management as necessary

Primary Responsibilities for a Bakery Retail Associate

Set up bakery products and be ready for store openings / closings

Assist customers both in person and by phone with questions and selecting products

Stocking and replenishing shelves with appropriate products as needed

General clean up, organizing of bakery area to maintain neat appearance

Writing" on some standard cakes - we will teach you!

Other related tasks as assigned by department Manager and Assistant Manager

Experience / Qualifications needed

Outstanding customer service skills, excellent work ethic

Enthusiastic, outgoing personality; positive attitude

Reliable / punctual - reliable transportation

Excellent communications skills - answering the phone and in person

Must be at least 18 years of age to hold this position

Work Schedule

Full-time (45-50 hours / week).

Schedule will be a “closing” schedule on weekdays and weekend days

Holiday periods will require more hours and flexibility in schedule (which is greatly appreciated) to meet business needs

Physical requirements

Standing / bending / reaching for periods of time

Up / down stairs; in / out of coolers to access products for store retail floor

Must be able to frequently lift / move approx. 30 lb racks of baked good products

Benefits :

Competitive wages commensurate with experience.

Health and Dental insurance with generous premium contribution by Wilson Farm

401 (k) plan with employer match

25% employee discount

Friendly, customer-driven environment

Paid time off

Wilson Farm, Inc. is an E / O / E.

Requirements :

Salary : $18

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Custom Bakery Order & Bakery Sales Associate

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