What are the responsibilities and job description for the Patient Access - Operations Center Technician - PRN position at Wilson Health?
Wilson Health is looking for a direct hire Operations Center Technician for our location in Sidney, Ohio (North Dayton, Ohio) area.
Key Perks and Benefits:
Key Perks and Benefits:
- Pay (Shift Differential, Weekend Differential, Holiday Pay, and Direct Deposit)
- Retirement (Defined & Employer Contribution, Employer Match (no waiting period), and Various Investment Options)
Employment Status: PRN (PRN= less than 20 hours on average)
Working Hours: Varied hours per week (Varied hours per pay period)
Shift: Varied shifts based on staffing needs
Position Reports to: Operations Center Coordinator
Department Description: Wilson Health's Information Communications Department is responsible for facilitating communications throughout the hospital with multiple communication tools and systems.
Job Summary: The Operations Center Technician is responsible for answering the switchboard consoles, pages on the overhead and on voice and digital pagers. Types and files daily operating information. The Technician is also responsible for monitoring alarm panels and operate computer equipment in order to execute the required daily computer operations.
Essential Duties & Responsibilities:
Working Hours: Varied hours per week (Varied hours per pay period)
Shift: Varied shifts based on staffing needs
Position Reports to: Operations Center Coordinator
Department Description: Wilson Health's Information Communications Department is responsible for facilitating communications throughout the hospital with multiple communication tools and systems.
Job Summary: The Operations Center Technician is responsible for answering the switchboard consoles, pages on the overhead and on voice and digital pagers. Types and files daily operating information. The Technician is also responsible for monitoring alarm panels and operate computer equipment in order to execute the required daily computer operations.
Essential Duties & Responsibilities:
- Accurately handle volume of internal and external calls in a timely manner
- Consistently transfer calls to requested phone numbers
- Effectively demonstrate ability to operate communication consoles
- Provide proper execution of procedures for all code panels including disaster drill, care flight, traumas, abductions, etc.
- Accurately maintain page answer log sheets
Qualifications:
- High school diploma or equivalent, or one (1) year related experience and/or training; or equivalent combination of education and experience.
Mission & Vision & Values:
- Improve the health and wellness of the community by delivering compassionate, quality care.
- Be a trusted, nationally-recognized leader of innovative, collaborative, community health.
- A.S.P.I.R.E - Always serve with professionalism, integrity, respect, and excellence.
EOE (Equal Opportunity Employer)
