What are the responsibilities and job description for the Patient Access Specialist position at Wilson Health?
Wilson Health is looking for a Patient Access Specialist for our hospital campus located in Sidney, Ohio (North Dayton, Ohio area).
Key Perks and Benefits:
- Access to Employer Direct Care Clinic. Free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health's medical insurance plan.
- Generous paid time off program beginning day one
- Medical Insurance: Your Choice of Two High Deductible Health Plan Options or a PPO, Dental and Vision Insurance- Eligible for coverage the first of the month after date of hire.
- H S A with employer contribution for eligible health plans, FSA for medical and dependent care expenses
- Company Paid Life, Short Term and Long-Term Disability Insurance
- Voluntary Accident, Critical Illness, and employee and dependent Life and AD&D Insurance
- Industry leading retirement plan- employer contributions begin day one, no waiting period for participation
- Tuition Assistance Program
Who We Are:
At Wilson Health, our mission is to improve the health and wellness of our communities by delivering compassionate, quality care. We are committed to making a difference for our neighbors, friends, and family and our vision is to be a trusted, nationally recognized leader of innovative, collaborative community health.
Employment Status: Full-Time Night Shift, Part Time Evening Shift, and PRN Positions Available
Working Hours: Shift hours vary, includes a weekend and holiday rotation.
Incentives: Shift differentials and holiday pay
Position Reports to: Director of Patient Access and Medical Records
SUMMARY:
Under the direction of the Director of Patient Access arranges for the efficient and orderly registration of outpatients. Ensures that accurate patient information is collected and that patients are made aware of hospital policies and procedures. Schedules and pre-registers all scheduled outpatients for participating departments. Provides telecommunication to and from departments and physicians’ offices. Answers questions about testing from offices and patients or refers to appropriate source.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Registers and interviews patient or patient’s representative to obtain and record name, address, age, persons to notify in case of emergency, attending Physician, and individual or insurance company responsible for payment of bill and other demographic and financial information deemed necessary to complete patient record.
- Answers telephone, schedules appointment(s) for outpatient testing and pre-registers patient for same in an accurate and efficient manner.
- Maintains proper phone etiquette and responds to all inquiries or routes call to the appropriate area.
- Appointments scheduled per department guidelines and policy.
- Enters pre-registration information in the HIS system on scheduled appointments in an accurate manner per department policy.
- Enters patient information into computer and routes printed copies to designated department.
- Prepares ID bracelets for Same Day Surgery patients and routes appropriately.
- Obtains necessary signatures of consent from the patient/representative and explains patient’s rights to the patient/representative.
- Reviews computer print outs for correct information, separates and distributes copies to appropriate departments.
- Maintains files and keeps forms current.
- Effectively present information and respond to questions from managers, staff members, patient, patient’s family, and the general public. These would include the pediatric client, the adolescent client, the young-middle aged client, and the geriatric client.
- Demonstrates a comprehensive knowledge in changing government regulations. Must maintain local and national medical review policies and precertification of outpatients. Will screen diagnosis on patients with Medicare Health Insurance for procedures that have LMRP’s in place and request additional information from Dr offices as needed or present patient with an Advanced Beneficiary Notice if needed for non-compliant diagnosis.
- Additional responsibilities may be required for lead roles such as providing recommendations for process improvement and maintaining quality aspects within Patient Access.
- Aware of the functions within the scope of the hospital policy/procedure.
- Aware of and responds to Disaster/Fire Plan per policy.
- Maintains patient confidentiality at all times.
- Performs other duties within scope of responsibility as assigned.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High School diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience.
OTHER SKILLS AND ABILITIES:
Must have excellent typing skills and basic knowledge of personal computers. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Mission & Vision & Values:
- Improve the health and wellness of the community by delivering compassionate, quality care.
- Be a trusted, nationally recognized leader of innovative, collaborative, community health.
- A.S.P.I.R.E - Always serve with professionalism, integrity, respect, and excellence.
EOE (Equal Opportunity Employer)
