What are the responsibilities and job description for the WHMG Call Center- Patient Service Representative position at Wilson Health?
Wilson Health is looking for a direct hire Full-time Patient Service Representative in our Wilson Health Medical Group Call Center in Sidney, Ohio location (North Dayton, Ohio) area.
Key Perks and Benefits:
- Competitive pay (Shift Differential, Weekend Differential, Holiday Pay, and Direct Deposit)
- Generous Paid Time Off
- Medical, Dental, and Vision Insurance
- PPO and HSA plans available with an employer contribution
- Industry leading retirement plan (Employer match on day one, no waiting period for participation)
- Employer provided Short Term Disability and Long Term Disability insurance
- Company provided EDC clinic for free primary care, prescriptions, vaccinations, and lab services
- Wellness Program
- Company Provided Group Life Insurance Plan
- PTO (Starts accruing on day one)
- Tuition Reimbursement
- Mileage Reimbursement and Cellphone Stipend
Employment Status: FT (Remote with potential 1 day a week onsite)
Working Hours: Monday- Friday 8:00am-5:00pm (40 hours a week)
Shift: 1st shift
Position Reports to: Office Manager or Director
Department Description: Wilson Health Medical Group network consists of more than 50 healthcare providers. Our physicians and Advanced Practice Providers offer the care to meet our communities medical needs with offices conveniently located throughout the region.
Job Summary: The Patient Services Representative is the key individual that is in a position to make a positive first impression with patients and members of their families on the telephone and face-to-face.
Essential Duties & Responsibilities:
- Greets each patient on telephone or face-to-face in a courteous manner.
- Welcomes new patients to the practice; registers patient thoroughly, ensuring that demographic, insurance, and other data is accurate and complete.
- Directs incoming phone calls, messages, and electronic communication appropriately; utilizes telephone management protocol at all times.
- Utilizes practice management, electronic health record, patient portal, and other electronic technology applications according to guidelines.
- Meets expectations for collection of co-pays and account balances; follows cash handling policy at all times.
- Schedules patients accurately and efficiently, focusing on meeting the patient's needs.
- Collaborates with the provider and administration to provide access for patients seeking services.
- Enters patient charges and payments accurately into the practice management system.
- Enters referral tracking documentation into the practice management system; works the referral tracking report to identify completed and outstanding referrals to follow-up with the patient for continuity of care.
Qualifications:
- High school diploma or general education degree (GED) required
- Medical Assistant training and previous medical office experience is preferred.
- Computer experience is required.
- Leading candidates will have had prior education and/or experience with diagnostic and procedure coding.
Mission & Vision & Values:
- Improve the health and wellness of the community by delivering compassionate, quality care.
- Be a trusted, nationally-recognized leader of innovative, collaborative, community health.
- A.S.P.I.R.E - Always serve with professionalism, integrity, respect, and excellence.
EOE (Equal Opportunity Employer)
