What are the responsibilities and job description for the WHMG Piqua Family Practice - Patient Services Representative - Full-Time position at Wilson Health?
Wilson Health is looking for a direct hire Wilson Health Medical Group Patient Services Representative for our location in Piqua, Ohio (North Dayton, Ohio) area.
Key Perks and Benefits:
- Access to Employer Direct Care Clinic. Free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health's medical insurance plan.
- Generous paid time off program beginning day one
- Medical Insurance: Your Choice of Two High Deductible Health Plan Options or a PPO, Dental and Vision Insurance
- H S A with employer contribution for eligible health plans, FSA for medical and dependent care expenses
- Company Paid Life, Short Term and Long Term Disability Insurance
- Voluntary Accident, Critical Illness, and employee and dependent Life and AD&D Insurance
- Industry leading retirement plan- employer contributions begin day one, no waiting period for participation
- Tuition Assistance Program
Employment Status: FT
Working Hours: 40 hours a week
Shift: 1st shift
Position Reports to: Office Manager
Department Description: Wilson Health Medical Group network consists of more than 50 healthcare providers. Our physicians and Advanced Practice Providers offer the care to meet our communities medical needs with offices conveniently located throughout the region.
Job Summary: The Patient Services Representative is the key individual that is in a position to make a positive first impression with patients and members of their families on the telephone and face-to-face.
Essential Duties & Responsibilities:
- Greets each patient on telephone or face-to-face in a courteous manner.
- Welcomes new patients to the practice; registers patient thoroughly, ensuring that demographic, insurance, and other data is accurate and complete.
- Directs incoming phone calls, messages, and electronic communication appropriately; utilizes telephone management protocol at all times.
- Utilizes practice management, electronic health record, patient portal, and other electronic technology applications according to guidelines.
- Meets expectations for collection of co-pays and account balances; follows cash handling policy at all times.
- Schedules patients accurately and efficiently, focusing on meeting the patient's needs.
- Collaborates with the provider and administration to provide access for patients seeking services.
- Enters patient charges and payments accurately into the practice management system.
- Enters referral tracking documentation into the practice management system; works the referral tracking report to identify completed and outstanding referrals to follow-up with the patient for continuity of care.
Qualifications:
- High school diploma or general education degree (GED) required
- Medical Assistant training and previous medical office experience preferred
- Minimum six months customer service experience required
- Computer experience is required
- Leading candidates will have had prior education and/or experience with diagnostic and procedure coding.
Mission & Vision & Values:
- Improve the health and wellness of the community by delivering compassionate, quality care.
- Be a trusted, nationally-recognized leader of innovative, collaborative, community health.
- A.S.P.I.R.E - Always serve with professionalism, integrity, respect, and excellence.
EOE (Equal Opportunity Employer)
