What are the responsibilities and job description for the Customer Service Representative Business to Business position at Wilson Manufacturing Company?
B2B Customer Service Representative
Position Type: Full-time
Required education: High School Equivalency
Salary: $35,000 and up annually based on experience
Position Summary
The Wilson Manufacturing Company team is growing, and we are looking for an experienced, energetic Inside Customer Service Representative.
If you have good computer skills, are quick to learn technical aspects, love details, and have excellent communication skills, then this may be the perfect position for you.
You will be interacting with customers throughout the day via phone and email, in addition to collaborating with accounts, outside sales reps, and other departments in the company. Customer service representatives at Wilson handle a high volume of communication, so your ability to effectively communicate is important.
Another key function of this position is typing and entering data while communicating with customers, which is why your computer skills and attention to detail are so important.
Essential Duties & Responsibilities:
- Work directly with customers to discuss and understand their needs and then develop customized delivery of solutions
- Service existing accounts and enter orders
- Submit quotes and orders by referring to pricing systems and product literature
- Maintain customer accounts by recording account information
- Contribute to team effort by accomplishing related results as needed
Requirements:
- Fluent in English
- 2 years B2B inside sales/customer service experience
- 2 years experience in Microsoft Office Suite
- Ability to react positively and effectively in a high- pressure environment
- Self-motivated, positive attitude, and able to work well both individually and within a team atmosphere
- Basic math and geometry knowledge
- Problem solving and analytical skills
Bonus Qualifications:
- Knowledgeable of Adobe Photoshop, CAD
Wilson Manufacturing Company value offering:
- Salary position 8am to 5pm Monday through Friday (set schedule)
- Employee benefits – including Major Medical, Dental, Vision, 401(k) and Paid Vacation Time, Disability and Life Insurance
- Opportunity for advancement
About Wilson Manufacturing
Wilson Manufacturing is a precision rotary tooling manufacturer that services the flexographic printing industry. We are a family-owned and operated business based in St. Louis, MO, but our reach goes far beyond the Midwest, servicing customers across the globe in 80 countries. Founded in 1979, we are focused on providing the highest quality tooling in the industry along with the best service.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 2 years (Required)
Language:
- English (Required)
Work Location: In person
Salary : $40,000 - $45,000