WHMG - FT Float - Patient Services Representative - Practice Office

Wilson Health is looking for a FT- Float Patient Services Representative to work in our Wilson Health Medical Group practice offices.
Key Perks and Benefits:

• Access to Employer Direct Care Clinic. Free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health's medical insurance plan.
• Generous paid time off program beginning day one.
• Medical Insurance: Your Choice of Two High Deductible Health Plan Options or a PPO, Dental and Vision Insurance. Eligible the first of the month after date of hire.
• H S A with employer contribution for eligible health plans, FSA for medical and dependent care expenses
• Company Paid Life, Short Term and Long-Term Disability Insurance.
• Voluntary Accident, Critical Illness, and employee and dependent Life and AD&D Insurance.
• Industry leading retirement plan- employer contributions begin day one, no waiting period for participation.
• Tuition Assistance Program.

Who We Are: At Wilson Health, our mission is to improve the health and wellness of our communities by delivering compassionate, quality care. We are committed to making a difference for our neighbors, friends, and family and our vision is to be a trusted, nationally recognized leader of innovative, collaborative community health. Employment Status: Full Time- 40 hours per week Working Hours: Will work eight hours shifts between the hours of 7:00 am and 5:30 pm. This position will float based on staffing needs to any of our Wilson Health Medical Group primary or specialty care offices. Shift: 1 st Shift- Monday – Friday, No Weekends Position Reports to: Office Manager SUMMARY: The Patient Services Representative is the key individual that makes a positive first impression with patients and families on the telephone and face-to-face. This position will be a float and will provide coverage at all Wilson Health Medical Group offices in both primary and specialty care. ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets each patient on telephone or face-to-face in a courteous manner.
• Welcomes new patients to the practice; registers patient thoroughly, ensuring that demographic, insurance, and other data is accurate and complete.
• Directs incoming phone calls, messages, and electronic communication appropriately; utilizes telephone management protocol at all times.
• Utilizes practice management, electronic health record, patient portal, and other electronic technology applications according to guidelines.
• Meets expectations for collection of co-pays and account balances; follows cash handling policy at all times.
• Schedules patients accurately and efficiently, focusing on meeting the patient's needs.
• Collaborates with the provider and administration to provide access for patients seeking services.
• Enters patient charges and payments accurately into the practice management system.
• Enters referral tracking documentation into the practice management system; works the referral tracking report to identify completed and outstanding referrals to follow-up with the patient for continuity of care.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must have strong customer service skills, be able to work independently, possess strong organizational skills, have the ability to collaborate with clinical and clerical employees, and be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION:

• High school diploma or general education degree (GED) required
• Medical Assistant training and previous medical office experience is preferred.
• Computer experience is required.
• Leading candidates will have had prior education and/or experience with diagnostic and procedure coding.

Mission & Vision & Values:

• Improve the health and wellness of the community by delivering compassionate, quality care.
• Be a trusted, nationally-recognized leader of innovative, collaborative, community health.
• A.S.P.I.R.E - Always serve with professionalism, integrity, respect, and excellence.

EOE (Equal Opportunity Employer)