Patient Service Representative

Wilson Stream Family Practice, a small, private practice, is looking to hire a f/t Patient Service Rep. M-Th 7:30-4, F 7:30-noon. Front desk, phones, insurance referrals, scanning/filing and various tasks assisting clinical staff. We're a small office so everyone where's multiple hats and duties are subject to change on an as needed basis. Experience with Athena EHR a plus. Starting pay $16-$18/hr depending on experience.

Summary

As a Patient Service Representative, you will be essential in delivering outstanding patient care and administrative support within our medical office. Your core skills in medical office experience, patient service, and clerical tasks will enable you to manage front desk operations effectively. Proficiency in Athenahealth and EHR systems will enhance your ability to handle medical records and patient information securely. Additionally, your premium skills in medical terminology and HIPAA compliance will ensure adherence to industry standards, while your relevant skills in customer service and multi-line phone systems will foster a welcoming environment for patients. Join us in making a positive impact on patient experiences.

Responsibilities

• Greet and assist patients at the front desk, ensuring a welcoming environment.
• Manage patient records and maintain confidentiality in compliance with HIPAA regulations.
• Schedule appointments and handle multi-line phone systems efficiently.
• Provide medical administrative support, including insurance verification and billing inquiries.
• Utilize EHR system Athenahealth to update and manage patient information.
• Address patient inquiries and concerns, delivering exceptional patient service.

Qualifications

• Experience in medical administrative support and front desk operations
• Strong knowledge of HIPAA regulations and medical records management
• Proficient in EHR systems and medical terminology
• Excellent customer service skills with a focus on patient interaction
• Familiarity with multi-line phone systems and clerical tasks
• Prior experience in a medical office environment is preferred
• Professional & dependable with a team-based care attitude

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Paid time off

Medical Specialty:

• Primary Care

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Do you have experience using AthenaClinicals or another EHR?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

Salary : $16 - $18