What are the responsibilities and job description for the Technical Customer Service Representative - Press Brake position at Wilson Tool International?
Responsible for all customer service functions including answering telephones and e-mails, processing quotes and orders per customer requirements, identifying and recommending tooling solutions for customer applications, problem solving for the customer, tracking orders, and following up with internal and external customers. All of which are for complex and technical jobs in the Bending industry.
PRIMARY DUTIES AND RESPONSIBILITIES
- Understand and communicate complex and technical tooling solutions for our customers.
- Answer phones and e-mails to take orders and process quotes utilizing the SAP ERP system.
- Communicate with customers via phone, email, fax, or face to face with all aspects of their account and orders.
- Assist customers with questions and problems to be able to provide them with the best tooling solutions.
- Review customer applications and prints to determine the correct tooling solution that best serves the customer.
- Check delivery information, calculations, and initial engineering of special jobs; check all details of write-ups.
- Provide support to co-workers, outside sales agents, designers, and outside distributors.
- Process customer mail and file paperwork.
- Additional duties as assigned by supervisor.
QUALIFICATIONS
PREFERRED QUALIFICATIONS
COMPETENCIES
WORK ENVIRONMENT
Inside; Office and some manufacturing floor. Some travel may be required to visit customer sites or support trade shows.
PHYSICAL DEMANDS
The physical demands and work environment described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Definitions :
Continuous Frequent Occasional
5-8 hrs. / shift 2-5 hrs. / shift Up to 2 hrs. / shift
WORK SCHEDULE
Full-time; 1 st shift
COMPENSATION
23.80-$39.55 / hr. depending on experience and qualifications
ELIGIBILITY & SELECTION
Outside Applications or Current employees with an interest in this position are encouraged to apply. Wilson Tool International supports promotion from within, whenever possible, to fill vacant positions. The company will establish job requirements / qualifications for all open positions. In addition, other factors such as time in current position (basic guideline is 2 years), department workload, and general business conditions will also determine eligibility.
Selection will be based on job requirements and the candidate's qualifications. Key selection criteria are seniority, special knowledge, skills, and abilities, past performance, and supervisory recommendation. Interviews may be utilized in order to determine the top candidate. Interviews cannot be guaranteed for all applicants.
Wilson Tool is an EEO / AA employer : women, minorities, the disabled, and veterans are encouraged to apply. EEO is the Law
Salary : $24 - $40
