What are the responsibilities and job description for the Inside Sales & Service Representative position at Winbro Group Technologies?
We are Winbro. We are at the heart of the green hydrogen revolution enabling production of next generation fuel cells with our ultra fast laser drilling and welding technologies. Our technology is capable of producing highly complex micro parts to micron level accuracies, creating a revolution in personalised drug delivery and medical care. Our equipment is capable of producing highly complex semiconductor parts, enabling next level efficiencies in electronics manufacturing.
JOIN US as an Inside Sales & Service Representative at our Rock Hill facility and we can offer you an opportunity to work in a high-tech, specialist company working with some of the best global names in aerospace, medical, semiconductor and clean energy.
We are seeking an inside sales person who can handle daily orders, invoicing, contract reviews, project status updates and external sales team coordination, and also:
- Support the business through administrative tasks for customers, sales, and service team members.
- Assist in quoting and post purchase order management.
- Manage shipping arrangements, invoice tracking and reporting on all orders.
- Represent company products as a customer facing professional exceeding our customer expectations.
- Support our business development team through our sales lifecycle – RFQ through project closeout. Process production through all steps of the supply chain, both internally in our machining facility through to installation at customer site.
- Coordinate customer interactions throughout sales lifecycle including machine delivery, invoicing/processing payments and installation.
- Support our dealer network by being a point of contact and executing tasks for the end customer’s overall satisfaction.
- Must have 2 years working experience with B2B customer interactions.
- US Citizen or existing Green Card Holder due to our customer facilities access requirements.
- Excellent interpersonal skills and an ability to communicate effectively at all levels.
- CRM Knowledge.
- Excellent planning and organizational skills.
- Strong computer skills including the ability to prepare spreadsheets and use Microsoft Office Products (Word, Excel, Power Point and/or Access) to analyse data and trends.
- Willing to travel to potential customers locations and promote the brand at conferences and events.
- Bachelor’s Degree preferred.
We can offer you a competitive salary and generous benefits package that is unsurpassed in this geographical area, including:
- 100% company paid health insurance plan monthly premium for the employee and dental & vision plans
- Matching 401K plan.
- 9 paid holidays, 5 paid personal days, and a very generous paid vacation time.