Patient Access Specialist

Description

Winchester Cardiology and Vascular Medicine is seeking a dedicated Patient Access Specialist to join our dynamic team. The Patient Access Specialist plays a vital role in providing a welcoming and efficient experience for patients by managing incoming calls, scheduling appointments, and facilitating access to healthcare services. This position requires professionalism, strong communication skills, and a commitment to delivering exceptional patient-centered service. The specialist will also coordinate scheduling, maintain accurate records, and assist with front desk operations as needed.

Essential Duties and Responsibilities:

• Serve as the primary point of contact for incoming patient calls, ensuring all inquiries are addressed in a professional, compassionate, and timely manner.
• Accurately document patient registration and insurance information while maintaining confidentiality and compliance with HIPAA standards.
• Schedule and confirm patient appointments, tests, and referrals according to established protocols and patient needs.
• Ensure efficient coordination of patient communication by relaying messages accurately between patients, providers, and clinical staff.
• Assist in verifying insurance coverage and providing patients with necessary financial information related to their care.
• Use office technology, including electronic health records (EHR) systems, telephones, fax machines, and email, to facilitate smooth operations.
• Collaborate with team members to enhance workflow efficiency and optimize patient access to care.
• Provides backup support to front desk and scheduling staff as needed.
• Assist with clerical tasks such as filing, data entry, and processing patient documents.
• Proactively identify and communicate operational challenges or patient concerns to the Front Desk Manager.
• Perform additional duties as assigned to support the overall efficiency of the healthcare facility.

Schedule

• Monday through Friday, 8:00 AM to 4:30 PM.

Benefits

At Winchester Cardiology and Vascular Medicine, we value our employees and offer a comprehensive benefits package designed to support your well-being, work-life balance, and financial future. Our benefits include:

• Affordable Health Coverage – Choose from medical, dental, and vision insurance plans with low premiums. We also offer medical insurance options at no cost to the employee. 
• Generous Paid Time Off (PTO) – Accrue 3 weeks of PTO per year.
• Paid Holidays & Extra Time Off – Receive 7 paid holidays and 2 additional half-days.
• 401(k) Retirement Plan – Receive an annual 3% employer contribution to your 401(k), regardless of whether you contribute.
• Exclusive Employee Perks Program – Access savings on thousands of items, including concert tickets, amusement parks, travel, retail discounts, and more! 
• Supplemental Health Coverage – Additional coverage options are available to customize your benefits package and provide extra financial protection. 

Qualifications:

• High school diploma or equivalent required.
• Previous experience in a medical office, clinic, or healthcare setting preferred.
• Strong verbal and written communication skills with a commitment to providing inclusive, patient-centered service.
• Knowledge of medical terminology and administrative procedures is a plus.
• Proficiency in using computers, scheduling systems, and office equipment.
• Ability to multitask in a fast-paced environment while maintaining accuracy and professionalism.
• Demonstrated ability to work effectively as part of a team and independently.
• Ability to lift and carry up to 15 pounds.

All employees of Winchester Cardiology and Vascular Medicine P.C. are required to comply with company protocols regarding COVID-19 and other infectious diseases. This includes adherence to vaccination policies, safety measures, and any additional health protocols established to protect the well-being of patients, staff, and the community.

At Winchester Cardiology, we are committed to maintaining a diverse and inclusive workplace where all employees are treated with respect. We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. In line with this commitment, we provide reasonable accommodations for individuals with disabilities to ensure equal opportunity in the application and interview process. Please contact us at tchandle@valleyhealthlink.com to request an accommodation.