Patient Access Specialist

Position Summary:

Winchester Cardiology and Vascular Medicine is seeking a dedicated Patient Access Specialist to join our dynamic team. The Patient Access Specialist plays a vital role in providing a welcoming and efficient experience for patients by managing incoming calls, scheduling appointments, and facilitating access to healthcare services. This position requires professionalism, strong communication skills, and a commitment to delivering exceptional patient-centered service. The specialist will also coordinate scheduling, maintain accurate records, and assist with front desk operations as needed.

Essential Duties and Responsibilities:

• Serve as the primary point of contact for incoming patient calls, ensuring all inquiries are addressed in a professional, compassionate, and timely manner.
• Accurately document patient registration and insurance information while maintaining confidentiality and compliance with HIPAA standards.
• Schedule and confirm patient appointments, tests, and referrals according to established protocols and patient needs.
• Ensure efficient coordination of patient communication by relaying messages accurately between patients, providers, and clinical staff.
• Assist in verifying insurance coverage and providing patients with necessary financial information related to their care.
• Use office technology, including electronic health records (HER) systems, telephones, fax machines, and email, to facilitate smooth operations.
• Collaborate with team members to enhance workflow efficiency and optimize patient access to care.
• Provides backup support to front desk and scheduling staff as needed.
• Assist with clerical tasks such as filing, data entry, and processing patient documents.
• Maintain a clean and organized workspace to ensure a professional and inviting environment.
• Proactively identify and communicate operational challenges or patient concerns to the Front Desk Manager.
• Perform additional duties as assigned to support the overall efficiency of the healthcare facility.

Schedule

• Monday through Friday, 8:00 AM to 4:30 PM.

Benefits

We offer a comprehensive benefits package designed to support your well-being and work-life balance, including:

• Medical, dental, and vision insurance options.
• A generous Paid Time Off (PTO) policy.
• Paid holidays off.
• 401(k) retirement plan with employer contribution.
• Additional supplemental health coverage options available.

Qualifications:

• High school diploma or equivalent required.
• Previous experience in a medical office, clinic, or healthcare setting preferred.
• Strong verbal and written communication skills with a commitment to providing inclusive, patient-centered service.
• Knowledge of medical terminology and administrative procedures is a plus.
• Proficiency in using computers, scheduling systems, and office equipment.
• Ability to multitask in a fast-paced environment while maintaining accuracy and professionalism.
• Demonstrated ability to work effectively as part of a team and independently.
• Ability to lift and carry up to 15 pounds.