Deposit Operations Specialist I

Job Description

Job Description

Summary / Objective

The Deposit Operations Specialist serves as a resource to the Bank by providing professional, courteous and efficient customer service to the Bank’s customers and employees via phone, email, and in person. In addition, they are responsible for performing operational tasks, and participating in department projects as needed.

Essential Functions

• Provide excellent customer service to internal and external customers.
• Support Banks digital banking channels. Questions including, but not limited to log on issues, ability to view accounts, bill pay support, external transfers, Zelle, digital wallets, and helping the customer resolve settings issues for particular browsers.
• Complete online banking setups as necessary.
• Review and approve remotely created deposits.
• Verify high dollar in-clearing checks.
• Process return deposited items.
• Process ACH and in-clearing exception and unposted items.
• Monitor ACH reports for notifications and alerts.
• Verify and balance transit check deposits with the branches, GL, and the Federal Reserve.
• Complete daily wire activities.
• Review and process instant payments.
• Support consumer and business debit cards.
• Process EFT error resolution claims.
• Verify dormant account reports for accuracy and documentation.
• Complete research requests, such as printing statements, providing check copies, etc.
• Maintain current knowledge of all federal and state laws and regulations, along with the Bank’s policies and procedures.
• Other duties as assigned.

Competencies

Excellent written and verbal communication skills; working knowledge of excel and word; broad knowledge of laws and regulations surrounding bank operations. Candidate must be well versed in online and mobile delivery channels in order to properly service customers. Patient, courteous, and pleasant manner.

Required Education and Experience

Notice

This list of duties is not intended to be all- inclusive and may be expanded to include other duties that may be deemed necessary by management from time-to-time. The Bank reserves the right to modify, interpret, or apply the job description in any way the company desires and that the job description is not a contract for employment. All employment is “at will”. Also, employee is expected to have knowledge of and adherence to Bank policies and procedures. The employee complies with state and federal regulations and specific BSA / AML related regulations and all information security related regulations.

Work Environment : This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

EEOC Statement : WSB provides equal employment opportunity to all individuals regardless of their race, color, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.