What are the responsibilities and job description for the Customer Experience Represenative position at Wincore Windows & Doors?
Job purpose
A Customer Experience Representative is the primary point of contact for customers and outside sales personnel regarding order and product questions. They also serve as a link between customers, manufacturing, traffic and purchasing. A Customer Experience Representative is responsible for all order entry / order evaluation for windows and doors manufactured daily.
Duties and responsibilities
- Review and enter all incoming order and quote requests
- Develop and maintain relationships with existing and new customers
- Partner with outside sales team to assist with customer needs
- Answer / Evaluate customer questions on technical product, pricing and or / billing and direct to the corresponding area if needed.
- Evaluate and enter all warranty requests
- Responsible for taking phone calls and emails on product / order related issues from customer, homeowners, sales, and internal customers. Researches and provides problem resolution.
- Communication with customers on items that will miss a promised delivery due to either manufacturing, inventory shortage or delivery conditions
- Perform other duties as assigned
Qualifications
Required
Preferred
