Manager - Beverage Operations

Description

The primary responsibility of the Manager – Beverage Operationsis to oversee the Shift Managers - Beverage and Supervisors - Beverage as they manage the daily operations of the beverage staff during their assigned shift. Duties include but are not limited to managing, supervising, delegating and working with service personnel to ensure high quality of beverage service, proper beverage and labor costs, and a safe, sanitary environment. Assist with oversight in restaurants as required. All duties are to be performed in accordance with departmental and Wind Creek Bethlehem LLC (“Wind Creek”) policies, practices, and procedures.

• Supervise the Shift Managers - Beverage, Supervisors - Beverage, Bartenders and Bar Porter staff.
• Responsible for the quality of service in Coil, Molten, Paiza, VIP Lounge, Sportsbook and the Service Bars.
• Assist restaurants and Banquets Department with Beverage staffing and/or service as required.
• Develop schedules and rotations for beverage service in bars and lounges.
• Train, develop and evaluate beverage staff on proper techniques, knowledge and skills.
• Must schedule service staff to ensure consistent labor costs and effective service.
• Have a complete understanding of Pennsylvania liquor laws.
• Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.
• Manage staff and organize department functions in accordance with company guidelines.
• Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
• Work on actual project or service to help achieve the objectives of the department.
• Evaluate information to render an opinion or take action based on that information that will impact the department or function.
• Focus on achieving the staffing goals or objectives of the department using available resources.
• Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
• Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures. 
• Interview and make recommendation of candidates for new hire.
• Determine if and/or when policy or procedural infractions by team members occur and issue the appropriate level of progressive discipline.
• Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews.
• Maintains an open-door policy and addresses all team member issues and/or concerns in a timely manner.
• Conducts skip level meetings with departmental management and line level staff.
• Conducts divisional/departmental staff meetings at least once per month.
• Develop a working knowledge of all PGCB rules, regulations and Internal Controls applicable to your position.
• Must read and understand Wind Creek’s Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
• Authority to issue a complimentary in accordance with Wind Creek’s Comp Matrix.

• 18 years of age, proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
• Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards.
• Maintain consistent adherence to Wind Creek’s customer service standards.
• Must be able to work varied shifts, including weekends and holidays.

• Five (5) years’ experience in a managerial position of an upscale and/or high-volume food & beverage service establishments preferred. 
• Beverage management experience required.
• Degree in hospitality management preferred.
• Must be able to obtain a ServSafe certificate.
• Must possess or be able to obtain a Responsible Alcohol Management Program (RAMP) certification card.
• Must have the ability to compute basic mathematical calculations.
• Must have full working knowledge of Infogenesis POS system.
• Be able to successfully coordinate staff and resources in high volume, time sensitive environments
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.