Housekeeping Coordinator

Description

Job Overview

The Hotel Housekeeping Coordinator plays a vital role in the department by dispatching guest & maintenance requests to team members, answering phone calls, tracking deliveries and relaying critical information in general.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Projects a positive image
• Answers incoming phone calls, handling as necessary
• Dispatches guests’ requested items
• Processes Maintenance requests; Creates work orders in HotSOS system
• Administers master keys
• Creates room assignments for staff; Relays information to team members
• Administers hotel lost-and found
• Tracks purchase orders, delivery of supplies; Keeps inventory of operational supplies
• Performs an array of clerical tasks (delivers mail, files and faxes)
• Cleans guestrooms & corridors as needed
• Keeps work area clean and orderly
• Works safe by observing safety rules and wearing proper equipment
• Other duties & responsibilities as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Able to type a minimum of 30 words per minute (typing test will be administered) - required
• Previous Property Management System (PMS) experience, preferably Opera or Hostos - preferred
• Must be able to lift and carry up to 50 lbs- required
• Experience in customer relations or guest services- preferred
• Good writing and verbal communication skills required (skills test may be administered)
• Must be able to stand and/or walk for entire shift
• Must successfully pass job interview, including a guest service audition
• Ability to work effectively in a fast paced, high volume environment
• Experience in operating standard office equipment – phones, computers, etc.
• Must possess and maintain a valid state driver’s license is required
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

• Pay range - $18.45 - $25.00 (The base pay will depend factors such as experience level and skillset.)
• Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses.