Sportsbook Supervisor

Description

Job Overview

The primary responsibility of the Supervisor - Sportsbook is to oversee the daily operation of the Sportsbook, to include oversight of data and wagering systems, odds board, TV’s and overall Sportsbook area. Provides exceptional guest service to all Sportsbook guests, including successfully managing guest issues/concerns. As a knowledgeable person on sports wagering, they educate guests on all sports wagering options. At the end of each shift, the Supervisor - Sportsbook will be responsible for reconciling the assigned cash drawers. Supervisor - Sportsbook are unable to void any of their own transactions.  Perform all duties relating to Title 31/AML compliance in front of house.  Facilitate the placing of wagers by guests in a customer service friendly atmosphere.  Perform responsibilities in accordance with all company standards, policies and procedures within the Sportsbook Department.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Directly supervises the Ticket Writer - Sportsbook.
• Responsible for practicing, supporting and promoting the company service standards at all times.
• Assist in implementing departmental policies and procedures.
• Assist in obtaining, inputting, maintaining, and recording all transactions as specified by Sportsbook audit and IGB regulations, including but not limited to Cash Balance Sheets, MTLs, CTRC-Ns.
• Review various Sportsbook reports for accuracy.
• Ensure that all IGB Rules and Regulations are adhered to at all times.
• Assist in contest sign ups (when applicable).
• Assist in patron disputes.
• Approve voided tickets at management’s discretion.
• Other duties and responsibilities as assigned.

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Associate degree in Related field– required;
• OR Two (2) years’ Supervisory experience– required;
• OR One (1) year experience as a Dual-Rate Supervisor in a WCI Gaming Department– required;
• OR Two (2) years’ experience in the hiring position’s Department– required.
• Minimum of one (1) year previous sportsbook experience.
• Must have a full understanding of all wagers offered on betting board with ability to explain to customers as needed.
• Must possess basic counting and mathematical skills.
• Must be able to establish and maintain effective working relationships with staff and guests.
• Understand and comply with all company, departmental and IGB Rules and Regulations, policies and procedures.
• Excellent communication skills with guests, team members and management in both written and verbal form.
• Ability to multi-task.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

• Pay range - $18.45 - $25.00 (The base pay will depend factors such as experience level and skillset.)
• Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses. 

On-line applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees, please submit your Internal Job Posting Form to your property’s Human Resources office.