What are the responsibilities and job description for the Bell Attendant position at Wind Creek Chicago?

Description

Job Overview :

The Bell Attendant plays a vital role in making our guests feel welcome and important by handling guest’s luggage and personal belongings with friendly, courteous, and expedient service, and by ensuring that the guests are comfortable and satisfied in their guestroom upon arrival. Upon departure, the Bell Attendant assists in transferring the guests’ luggage and belongings to their vehicle or storage based on the guest request.

Purpose :

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System :

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities :

Project a positive image
Actively greets and acknowledges all guests upon arrival and departure
Actively opens doors to hotel
Promptly assists guests unloading luggage upon arrival
Processes information on Claim checks accurately
Practices AAA Four Diamond Bell Standards for arrivals and departures
Executes required guest service standards to ensure guests are happy and well served
Handles and delivers guest luggage and belongings at check-in and checkout
Escorts guests to Front Desk and guestrooms as needed; Performs room orientation according to established standards
Stores and returns stored guest luggage as needed
Actively resolves guest issues and disputes
Disseminates information to guests regarding the property, hotel, food outlets, spa, promotions, etc.
Keeps front drive, lobby area, and back office areas clean and orderly
Reduces claims by strict adherence to departmental policies & procedures
Processes guests’ requests for electric scooters and wheelchairs according to established procedure
Assists Front Services in parking and retrieving of guests’ vehicles (as needed)
Assists Booth Attendants in processing Valet requests for parks and pulls in Computerized Valet Parking System
Performs other duties as assigned

Job Requirements : (please ensure you meet the listed requirements prior to applying )

Must be eighteen (18) years of age or older

High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment

Must be able to lift and carry up to 50 lbs

Successfully meet the standards set by an interview panel regarding communication skills, guest services skills, and obvious demonstration of a naturally outgoing, friendly, helpful personality and positive attitude

Must successfully pass job interview, including a guest service audition

Must have and maintain valid state-issued operator driver’s license

Any DUI conviction within the last three (3) years will disqualify any applicant

Must have the ability to safely operate vehicles

Must be able to stand, walk, or run for entire shift

Must be able to run to retrieve vehicles and run to valet booth after parking vehicles as needed

Willing to work odd and irregular hours including nights, weekends, and holidays

Willing to travel and participate in training as recommended or required

Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Must be able to endure outside elements / conditions – heat, cold, wind, rain, etc.

Must be able to work effectively in a fast paced, high volume environment

Must be able to operate standard office equipment – phones, computers, etc.

Must be in good physical condition and able to pass a physical fitness test if administered

Base Pay :

Pay range - $15.00 - $20.63 (The base pay will depend factors such as experience level and skillset.)

Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses.

Online applications are accepted at http : / / www.windcreekhospitality.com / Careers . For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.

Salary : $15 - $21

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