What are the responsibilities and job description for the Front Desk Agent position at Wind Creek Chicago?

Description

Job Overview :

Hotel Front Desk Agents perform an array of tasks to make guests feel welcome but their primary responsibility is ensuring a smooth arrival and departure experience for our guests.

Purpose :

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System :

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities :

Projects a positive image and greets all guests
Performs hotel check-in and checkout transactions
Enrolls guests to player’s club, generates rewards cards upon demand
Disseminates information to guests regarding the property, hotel, promotions, etc.
Performs miscellaneous tasks such as cash handling, credit authorizations, report creation, copying
Maintains cash drawer, drops cash as required, submits supporting documentation
Answers telephones, routing calls as necessary
Assists with Concierge duties as necessary
Actively resolves guest issues and disputes
Reports guestroom issues to Maintenance
Re-stocks Front Desk supplies
Keeps work area clean and orderly
Other duties & responsibilities as assigned

Job Requirements : (please ensure you meet the listed requirements prior to applying )

High School diploma or GED required or enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment

Must be eighteen (18) years of age or older

Must be able to type 20 words per minute minimum (typing test will be administered) - required

Good writing and verbal communication skills required (skills test will be administered) - required

Experience in customer service

Must be able to lift and carry up to 40 lbs

Must successfully pass job interview, including a guest service audition

Must be able to operate standard office equipment – phones, computers, etc.

Must be able to pass a panel interview and audition

Must be able to successfully demonstrate AAA four diamond behaviors in the panel interview’s audition process

Must be able to stand and / or walk for entire shift

Must be able to work effectively in a fast paced, high volume environment

Must be able to operate standard office equipment – phones, computers, etc.

Willing and able to work odd or irregular hours including nights, weekends, and holidays

Willing to travel and participate in training as recommended or required

Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay :

Pay range - $15.00 - $20.63 (The base pay will depend factors such as experience level and skillset.)

Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses.

Online applications are accepted at http : / / www.windcreekhospitality.com / Careers . For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.

Salary : $15 - $21

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