Front Services Supervisor

Description

Job Overview:

The Front Services Supervisor is responsible for the overall performance of Valet and Bell operations ensuring that the guest experience is positive and memorable.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Projects a positive image
• Greets all guests and team members
• Schedules team members to ensure excellent level of service to the guests while maintaining and controlling labor costs; Understands and manages within budgetary guidelines
• Authorizes PTO and administers payroll
• Supervises team members including maintaining proper employee relations and recognition, evaluating performance and administering discipline when necessary
• Recruits Front Service staff, screens applicants and conducts auditions for employment
• Actively coaches, mentors and develops team members
• Ensures AAA Four Diamond service standards are being met consistently
• Provides AAA Four Diamond service levels necessary to meet and exceed guest expectations
• Keeps staff informed of pertinent information
• Liaises with other departments as operational issues arise
• Supports front line staff in dealing with guest problems and concerns
• Assists front line staff as necessary with parking and retrieving vehicles, delivering luggage, etc.
• Ensures that claims are minimized by staff’s adherence to established procedures
• Limits the number of accidents and injuries by actively promoting job safety
• Assists in the procurement of operating supplies and equipment (OS&E)
• Assists in the development and training of departmental policies and procedures
• Other duties & responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• Must be twenty-one (21) years of age or older
• Associate’s Degree in Hotel, Business or Related field- required
  • OR Two (2) years’ Supervisory experience- required
  • OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department– required
  • OR Two (2) years’ experience in the hiring position’s Department- required
• Must successfully pass a timed math skills test- required
• Good writing and verbal communication skills required (skills test will be administered) - required
• Experienced with Microsoft Office and other hotel related software
• Must successfully pass job interview, including a guest service audition
• Must be able to lift and carry up to 50 lbs
• Willing to work odd and irregular hours including holidays, weekends, and nights (3rd shift)
• Outgoing, friendly, helpful personality and positive attitude is required
• Must be able to stand and walk for entire shift
• Be able to run when parking and retrieving vehicles
• Must be able to endure outside elements/conditions – heat, cold, wind, rain, etc.
• Any DUI conviction within the last three (3) years will disqualify any applicant
• Ability to safely operate both manual and automatic transmission vehicles
• Must be able to work effectively in a fast paced, high volume environment
• Able to operate standard office equipment – phones, computers, etc.
• Must possess and maintain a valid state driver’s license
• Must be in good physical condition and able to pass a physical fitness test
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

• Pay range - $22.40 - $30.38 (The base pay will depend factors such as experience level and skillset.)
• Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses.

Online applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.