What are the responsibilities and job description for the Game Operations Supervisor position at Wind Creek Hospitality?

Description

Job Overview : 2pm-10 : 30pm (Shift subject to change based on business needs)

The Gaming Supervisor supervises the daily operation of a shift including Gaming Attendants, Game Dispatchers and Technicians. Assist guests in every way possible in order to ensure the highest level of guest satisfaction.

Purpose :

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System :

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities :

Directly supervises Game Attendants; Carries out supervisory responsibilities in accordance with the SOP’s, MICS, TICS and expectation guide
Interviews, hires and trains employees; plans, assigns and directs work; appraises performance; rewards and coaches employees; addresses complaints and resolves problems
Develops and monitors work schedules for Gaming Attendants
Coaches, recognizes and holds employees accountable for meeting or exceeding the goals
Resolves employee and / or guest issues that arise during the shift; Communicates and escalates issues are warranted
Performs TITO fills and verifies jackpots as required by Minimum Internal Control procedures
Ensures that all logs, shift reports, documents and other required paper work and forms are completed timely, accurately and are routed properly
Works effectively with other casino support personnel to ensure guest satisfaction and service quality
Maintains effective communication with all casino and property personnel as required
Assures compliance with all Internal Controls as well as Company, departmental and safety policies, procedures and regulations
Performs functions of Gaming Attendants including verifying transactions as needed; Issues patron complimentaries in accordance with established guidelines
Resets machines and repairs minor malfunctions on games
Maintains awareness and effectively communicates to staff, property-wide / company promotions, events and programs
Ensures the physical condition of the gaming floor premises is maintained in a safe, clean appearance
Ensures that all applicable Standard Operating Procedures, Tribal Internal and Minimum Internal Control Standards, Company Expectations and Safety Policies are adhered to at all times without deviation
Protects all assets with Gaming Department
Other duties and responsibilities as assigned

Job Requirements : (please ensure you meet the listed requirements prior to applying )

High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment

Must be twenty-one (21) years of age or older

Associate’s Degree in Related field– required

OR Two (2) years’ Supervisory experience– required

OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department– required

OR Two (2) years’ experience in the hiring position’s Department– required

Six (6) months gaming floor experience– preferred

Word and Excel skills required (a skills test will be administered and must successfully pass with a 70% or above)- required

Must successfully take and pass a timed math skills test

Must successfully pass job interview, including a guest service audition

Must be able to walk for the duration of the shift and at times may have to bend, stoop and kneel

Able to lift and / or move up to 50 pounds required

Willing and able to work odd or irregular hours including nights, weekends, promotions and holidays

Willing and able to travel and participate in training as recommended or required

Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position

Willing and able to work in a smoke / secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

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