What are the responsibilities and job description for the Player Services Greeter position at Wind Creek Hospitality?
Shift: 4:30pm - 1am
Job Overview:
The focus of the Greeter is to greet all guests that enter the casino with a warm and friendly smile and assist with general information about the property. Greeters may be the first and final point of contact and have the ability to make a lasting impression on the guests.
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
Provides outstanding guest service, including interpreting and conveying property information to all guests
Answers questions pertaining to, promotions, complimentary, and special events
Services all guests with the utmost hospitality by effectively demonstrating Wind Creek Hospitality’s ten Best Operating Practices (BOPs): Smile, Gratitude, Provide Directions, Resourcefulness, Greet, Present, Eye Contact, Responsiveness, Professionalism, Communication
Adheres to the established dress code
Provides prompt, friendly and courteous service to all guests, including a warm and friendly greeting
Other duties and responsibilities as assigned
Job Requirements: (please ensure you meet the listed requirements prior to applying)
High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
Must be twenty-one (21) years of age or older
Hospitality or customer service/guest service industry experience (Hotel, Restaurant, Casino, etc.)– required
Must successfully pass job interview, including a guest service audition and obtain the “Gold Pass”– required
Outgoing, friendly, helpful personality and positive attitude– required
Must be mature, possess the ability to maintain confidentiality, and assume responsibility
Must maintain professional appearance and adhere to established dress code at all times
Must be willing and able to work all shifts including days, nights, weekends, holidays, and overtime as required
Willing to travel and participate in training as recommended or required
Must be able to walk or stand for 100% of assigned shift
Must be able to work within a noise filled and smoke/secondary smoke environment
Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES
On-line applications are accepted at www.windcreekhospitality.com . For internal employees please submit your Internal Job Posting Form to Human Resources located property Human Resources office.
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
Location
Wetumpka, AL
Department
Casino Marketing
Shift
Evenings
Type
Full-Time
Date Posted
7/20/2023
Date Closing
9/30/2023
Positions
1
Job Overview:
The focus of the Greeter is to greet all guests that enter the casino with a warm and friendly smile and assist with general information about the property. Greeters may be the first and final point of contact and have the ability to make a lasting impression on the guests.
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
Provides outstanding guest service, including interpreting and conveying property information to all guests
Answers questions pertaining to, promotions, complimentary, and special events
Services all guests with the utmost hospitality by effectively demonstrating Wind Creek Hospitality’s ten Best Operating Practices (BOPs): Smile, Gratitude, Provide Directions, Resourcefulness, Greet, Present, Eye Contact, Responsiveness, Professionalism, Communication
Adheres to the established dress code
Provides prompt, friendly and courteous service to all guests, including a warm and friendly greeting
Other duties and responsibilities as assigned
Job Requirements: (please ensure you meet the listed requirements prior to applying)
High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
Must be twenty-one (21) years of age or older
Hospitality or customer service/guest service industry experience (Hotel, Restaurant, Casino, etc.)– required
Must successfully pass job interview, including a guest service audition and obtain the “Gold Pass”– required
Outgoing, friendly, helpful personality and positive attitude– required
Must be mature, possess the ability to maintain confidentiality, and assume responsibility
Must maintain professional appearance and adhere to established dress code at all times
Must be willing and able to work all shifts including days, nights, weekends, holidays, and overtime as required
Willing to travel and participate in training as recommended or required
Must be able to walk or stand for 100% of assigned shift
Must be able to work within a noise filled and smoke/secondary smoke environment
Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES
On-line applications are accepted at www.windcreekhospitality.com . For internal employees please submit your Internal Job Posting Form to Human Resources located property Human Resources office.
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
Location
Wetumpka, AL
Department
Casino Marketing
Shift
Evenings
Type
Full-Time
Date Posted
7/20/2023
Date Closing
9/30/2023
Positions
1
Salary : $24,800 - $31,400
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