What are the responsibilities and job description for the Retail Agent position at Wind Creek Hospitality?
Description
Job Overview:
The Retail Agent plays a vital role in the guest experience on property by greeting and assisting guests purchasing gifts and other essential retail items.
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
- Projects a positive image
- Greets all guests
- Provides prompt, friendly and courteous service to all guests in a confidential manner, and maintains the confidentiality of all gaming records
- Actively assists guests in the shopping process by offering assistance
- Disseminates information to guests regarding the property, hotel, sale items, promotions, etc.
- Ensures that all transactions are properly recorded
- Actively utilizes multiple Software Applications used in Casino Operations
- Utilize CMP to enroll guests to Player's Club, generate rewards cards upon demand, update player information as needed, and reset pins
- Monitors retail space to ensure it is clean, in order and well maintained
- Performs miscellaneous tasks - cash handling, check authorizations, faxing, copying
- Maintains cash drawer - drops cash as required and submits supporting documentation
- Answers telephones, handling calls as necessary
- Assists with merchandise inventory
- Actively resolves guests' issues and disputes
- Reports maintenance and housekeeping issues as necessary
- Re-stocks merchandise and supplies
- Other duties and responsibilities as assigned
Job Requirements: (please ensure you meet the listed requirements prior to applying)
- High School diploma or GED required or enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
- Must be twenty-one (21) years of age or older
- Must successfully pass job interview, including a guest service audition
- Good writing and verbal communication skills required (skills test may be administered)
- Must possess the ability to maintain confidentiality, assume responsibility, and have excellent guest service skills
- Must be able to learn and work with various Software Applications (including Web-based applications)
- Must be able to lift and carry up to 50 lbs.
- Must be able to stand and walk for entire shift
- Must be able to work effectively in a fast paced, high volume environment
- Must be able to operate standard office equipment - phones, computers, keyboard etc.
- Must possess and maintain a valid state driver's license
- Willing and able to work various hours and days, including nights, weekends, and holidays
- Willing to travel and participate in training as recommended or required
- Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
- Must have willingness and ability to work in a smoke/secondary smoke environment
NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
