What are the responsibilities and job description for the Attendant position at Wind River Hotel and Casino?
DUTIES:
- Provides high level of guest service.
- Completes and corrects minor slot machine malfunctions such as and not limited to: Bill acceptor jams, paper jams, paper outs, open doors, etc.
- Processes and pays out jackpots.
- Assures that all areas are operating properly.
- Makes change for customers.
- Assists in resolving customer complaints/disputes with conflict resolution.
- Always uses proper skills i.e.: respect, patience attentiveness, etc. when dealing with guests.
- Able to multitask efficiently in a high paced environment.
- Helps to maintain cleanliness of the gaming floor.
- Communicate and interact with all customers in a professional manner.
- Effectively works and communicates with other departments to resolve problems and expedite work or services.
- Interprets, communicates, and enforces work procedures and company policies.
- Ensures compliance with all MICS, procedure, policies of the slot department and all other departments slot attendants interacts with.
- Supports casino management team in development of customer business by being involved in brainstorming, suggesting ideas, and solutions and providing ongoing feedback.
- Practice, and maintain confidentiality, at-all-times.
- Works effectively with all casino personnel.
- Attends all mandatory trainings.
- All other duties as assigned.
EXPERIENCE/QUALIFICATION REQUIREMENTS:
- Computer literacy is a must.
- Attendance at all trainings and opportunities offered such as CPR/First Aid, MICS, etc. is mandatory.
CONDITIONS OF EMPLOYMENT:
- Must be able to demonstrate their US work authorization during the employment verification process.
- Must be able to pass a background investigation.
- Must be able to pass a pre-employment Drug Test.
- Must have a valid Wyoming Driver’s License.
- Must be able to work in a secondhand smoke environment
- Must be able to stand for long periods of time.
- Must be able to be mobile throughout the casino for duration of shift.
- Must be able to obtain and maintain a Gaming License.
Employee Benefits:
- Health Insurance: Employee is eligible to apply within 60 days of initial hire.
- Delta Dental and VSP Vision Insurances: Employee is eligible to apply within 60 days of initial hire.
- Retirement plan with a 4% match, must complete 90-day probation period.
- Vol Life Insurance, employee is eligible to apply for additional coverage 31 days of initial hire.
- Employer Paid Basic Life Insurance
- Employer Paid Short Term Disability
- Employer Paid Long Term Disability
Northern Arapaho Enterprises II and all subsidiaries follow Indian Preference in hiring and retention per federal law. You must be able to pass a drug screen with negative results (non-safety sensitive positions will not be tested for cannabis) . Employees are expected to know existing Wind River Hotel & Casino policies and know to refer to those policies when necessary.
