What are the responsibilities and job description for the Service Adviser position at Winder's Auto Repair?
Overview
We are seeking a dedicated and knowledgeable Service Advisor to join our team. The ideal candidate will play a crucial role in providing exceptional customer service while facilitating communication between customers and the service department. This position requires a passion for the automotive industry, strong sales skills, and a commitment to ensuring customer satisfaction.
Duties
- Greet customers promptly and professionally upon arrival at the service department.
- Assess customer needs by asking relevant questions about vehicle issues and maintenance history.
- Provide accurate estimates for repairs and services, utilizing auto estimating skills effectively.
- Communicate clearly with customers regarding the status of their vehicles, including any necessary repairs or additional services required.
- Coordinate with technicians to ensure timely completion of services while maintaining high-quality standards.
- Maintain detailed records of customer interactions, service requests, and work performed on vehicles.
- Promote additional services based on customer needs and vehicle maintenance schedules, leveraging sales skills to enhance customer satisfaction.
- Stay updated on automotive repair trends and technology to provide informed recommendations to customers.
Experience
- Previous experience in a customer service role is essential; experience in an automotive environment is highly desirable.
- Strong mechanical knowledge and understanding of vehicle maintenance.
- Proficiency in auto estimating processes is preferred.
- Excellent communication skills, both verbal and written, with the ability to explain technical information clearly to customers.
- A background in sales is advantageous.
- Ability to work collaboratively within a team environment while also being self-motivated.
Join our team as a Service Advisor where your expertise will contribute to delivering outstanding service experiences for our valued customers!
Job Type: Full-time
Pay: $18.00 - $28.00 per hour
Expected hours: 43 per week
Benefits:
- Employee discount
- Paid time off
Shift:
- Day shift
Work Days:
- Monday to Friday
Work Location: In person
Salary : $18 - $28