What are the responsibilities and job description for the LIFT OPERATIONS SUPERVISOR position at Windham Mountain Club?
Overview of Position: This position is responsible for supporting the Lift Operations Manager with hiring, scheduling, training, and supervising all lift operations staff including Lead Operators and Lift Operators. This is a key position in assuring the safe operations of all lifts while maintaining a premier guest experience.
Job Qualifications:
- Must be a minimum age of 18.
- Must have prior experience in lift operations and/or lift maintenance.
- Must have strong supervisory, organizational and management skills.
- Must be able to handle stressful, noisy, crowded and distracting situations.
- Must be comfortable interacting with both guests and employees in a friendly and helpful manner.
- Must have strong communication skills, written and verbal.
- Must be able to make quality decisions and to motivate and direct others.
- Must have strong computer skills, including knowledge of Microsoft Excel and Outlook.
- Must maintain a clean and professional appearance.
- Must be able to lift 40 lbs. repetitively, ie; shoveling.
- Must be able to sustain adverse weather conditions for extended periods of time.
Job Duties: The list below best represents many tasks you will be asked to perform at some time during your employment here at Windham Mountain Club.
- Perform supervisory functions including the training, reviewing, and terminating of staff as needed.
- Manage staff scheduling and payroll, and any other personnel issues that may arise.
- Manage the selection of Lift Lead Operators.
- Create and maintain a work schedule and hours that correlates with expected guest volume.
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Ensure all lift operators are properly trained in (and appropriately documented) and consistently perform correctly in the following areas:
- Opening and Closing procedures
- Ramp maintenance
- Staff and Guest Safety and Service
- Loading, Corral set-up and break-down and Crowd control
- Care of buildings and equipment
- Operational considerations working the top and bottom of various lifts
- Work with grooming and snowmaking to assure the best possible ramp conditions.
- Work with Ski Patrol and Safety Staff for assistance at top and bottom of lifts as needed.
- Complete all post lift incident investigations and reports.
- Ensure Windham Mountain guests have Above & Beyond guest lift experiences.
- Support the achievement of the annual operating budget.
Work Schedule and Conditions: We are in the business of providing a quality product and experience for our guests. Traditionally our busy periods are during weekends and holiday periods which you will be expected to work. You can also expect to be asked to work extra hours or days on occasion, especially during the holiday periods.