What are the responsibilities and job description for the CSR - Customer Service Representative Veterinary Clinic position at Winding Hill Veterinary Clinic?
Full Time Customer Service Representative needed for very busy veterinary practice. Front desk/reception experience preferred.
Excellent phone and customer service skills are a must.
The CSR's primary role is to provide care to clients and their pets. The CSR is responsible for direct contact (in person and via phone) with our clients. The CSR will take calls and communicate with our Drs as necessary. They will also be responsible for appropriate scheduling of all appointments and surgeries. Our CSRs are a vital part of our Team as they are the first people our clients interract with when they arrive and the last interraction they have when their appointments are completed. This is a very instrumental position within our clinic in providing client and patient care.
COMPETENCIES
- Compassion and Empathy
- Technical Capacity.
- Ability to carry out verbal and written directions
- Strong communication skills
- Ability to stay calm and efficient during times of high tension
- Collaboration and teamwork
Job Type: Full-time
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Uniform allowance
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Rotating weekends
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Mechanicsburg, PA 17055 (Required)
Ability to Relocate:
- Mechanicsburg, PA 17055: Relocate before starting work (Required)
Work Location: In person
