What are the responsibilities and job description for the Part Time Office Manager position at Window Genie of South Fort Worth?
Job Description
Job Description
Benefits :Window Genie is a nationally ranked home service franchise dedicated to improving the look and value of homes in your community through various services such as window cleaning, window tinting, pressure washing, gutter cleaning, and more.
As a Part-Time Office Manager, you are a key team member in upholding our commitment to customer satisfaction and professionalism. You will serve as the customer service manager and the face of the company to the client. Interactions with new and existing customers via phone, text and email are the top priority.
You must be self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities :
- Coordinate delays in schedule with customers and service technicians
- Speak with customers about add-on services
- Manage all incoming and outgoing phone calls, texts and emails
- Schedule all jobs, callbacks, and onsite estimates.
- Enter all data into the point of sale system, including estimates, invoices, and refunds.
- Perform light marketing such as email and text blasts, robocalls, and social media updates as needed.
- Assist owner in all customer-facing aspects of the business including preparing any estimates not completed on-site and forwarding to the customer, as well as preparing and responding to customer emails.
- Prior experience scheduling for a customer service provider is a plus
- Experience using Customer Relationship Management (CRM) software
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Professional personality
- Team player who can work independently
Job Requirements :
This part-time, salaried role will work 30-35 hours per week with a flexible schedule within normal business hours. Compensation with be $30,000 - $35,000 annually based on experience and will include company paid holidays. Upon completion of training and satisfactory job performance, there is potential for some of the hours to be worked from home.
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
Flexible work from home options available.
Salary : $30,000 - $35,000
