Window and Door Service Technician

Benefits:

• 401(k)
• 401(k) matching
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Why Window World of Indianapolis?
Join a team that's committed to excellence in every aspect of home improvement. At Window World of Indianapolis, we pride ourselves on:

• Quality Products: We offer top-of-the-line windows and doors, known for their durability, energy efficiency, and aesthetic appeal. You'll be proud to represent products that truly make a difference in customers' homes.
• Industry Leader: Window World is a nationally recognized brand with a reputation for exceptional customer service and quality craftsmanship. You'll be part of a company that's a leader in the industry.
• Strong Team Culture: We foster a supportive and collaborative work environment where everyone's contributions are valued. Our team is dedicated to helping each other succeed.
• Growth Opportunities: We believe in investing in our employees and providing opportunities for career advancement. As our company grows, so can your career.
• Giving Back: We are committed to giving back to the community and supporting important causes. You'll be part of a company that cares.

Summary:
Window World of Indianapolis is seeking a versatile and skilled Service Technician to join our team. This dynamic role encompasses the ability to troubleshoot and repair existing installations. The ideal candidate will be detail-oriented, customer-focused, and possess a strong aptitude for technical problem-solving.

Responsibilities:
Service and Repair:

• Product Expertise: Thoroughly understand Window World products, installation techniques, and potential issues.
• Troubleshooting: Investigate customer complaints or reported problems, diagnose issues, and determine appropriate solutions.
• Repairs: Perform repairs on windows and doors, addressing malfunctions, leaks, drafts, or other concerns.
• Parts Management: Load and maintain a well-organized vehicle inventory of necessary parts and tools for service calls.
• Scheduling: Plan and manage daily schedule to maximize efficiency and meet customer needs.
• Communication: Proactively communicate with customers regarding arrival times, updates, and any necessary rescheduling.

Qualifications:

• Experience: Previous experience in window and door installation, service, or a related field is a must.
• Technology: Must be able to use a CRM program to enter notes after every appt and upload documents. Must be comfortable learning new technologies. Ability to learn our order entry programs.
• Technical Skills: Strong mechanical aptitude and ability to troubleshoot and repair window and door systems.
• Attention to Detail: Meticulous in documentation to ensure accuracy and avoid errors.
• Communication Skills: Excellent written and verbal communication with both customers and internal teams.
• Customer Focus: A commitment to providing exceptional customer service and building strong relationships with clients.
• Problem-Solving Skills: Ability to analyze problems, identify root causes, and implement effective solutions.
• Physical Requirements: Ability to lift and carry heavy objects, climb ladders, and work in various weather conditions.
• Valid Driver's License: Must possess a valid driver's license and a clean driving record.

Benefits:

• Competitive salary and benefits package
• Opportunities for professional growth and advancement
• Comprehensive training and ongoing support
• Positive and collaborative team environment
• 401K
• Vacations
• Holidays
• Health Insurance