What are the responsibilities and job description for the Customer Service/Office Coordinator position at Window World of Penn/Ohio?
Job Description
Job Description
Window World seeks energetic and customer centric individual to fill role of Customer Service Coordinator at our Youngstown Window World location. Join the Moran family and their team to help create a lifelong experience for our customers. The Moran family and their group of seven Window World locations offers you a family culture where you will feel right at home. Get training and ongoing support to help you grow in your position!
Incentives based on measurables and attendance
Group team building quarterly meet-ups
Weekly meet ups with your team to talk about ideas, issues, & solutions
Yearly family picnics / parties to meet all of our 7 stores team members
Job Responsibilities :
Maintain communication with our customers via phone, email, etc.
Order all materials and parts required to complete job
Data entry & record maintenance in our CRM program
Collaborate with the other locations to obtain new contracts sold
Coordinate with supplier to set delivery date of products
Coordinate schedule between customers and installers
Ensure paperwork is complete and correct before giving to installers
Work closely with department team
Qualifications :
Basic computer skills required
Pleasant personality with energetic spirit
Problem solving mindset to ensure customer satisfaction while maintaining company standards
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