Customer Service Associate

WindowRama is a leader in the building materials industry in the Northeast. For over 43 years we have specialized in the sale of windows and doors. Our product line includes Andersen, Sierra Pacific, Pella, Kolbe and Kolbe, Silverline, United, and Thermatru. If you are looking for a reputable company surrounded by a strong support group, WindowRama is the team for you!

Position Overview:

This is a great opportunity to join our busy Call Center and join a winning team! The Customer Support Associate is responsible for answering calls for showrooms and other incoming lines. They will also coordinate and communicate with all sales personnel and resolve customer service issues. The customer service associate is a liaison between our customers and the sales team.

Essential Job Functions:

• Manage large amounts of inbound and outbound calls in a timely manner and enter all calls into system.
• Ability to take calls and maintain a pleasant composure.
• Coordinate & communicate with sales personnel.
• Work independently to resolve customer service issues.
• Serve as liaison between customers and the sales team.
• Complete reports and other tasks/assignments as required.
• Follow up on Internet Leads and installation.
• Ability to schedule deliveries with customers.
• Ability to process customer payments.
• Pay Range is $18-19 per hour
• Work Hours are 8:30AM - 5:00PM.

Key Competencies:

• Advanced use of Microsoft Office
• Multitasker who enjoys working in fast-paced environment
• Detail oriented and highly organized with exceptional follow-through abilities
• Top performer who can instill pride of workmanship in self while also motivating team to excel
• Passionate about WindowRama and loves the brand
• Highly motivated, flexible, and positive, professional demeanor

Required Education and Experience:

• High School Diploma or equivalent
• Proficiency with computers (Microsoft Office, Google, IBM AS400).
• Prior call center experience is preferable

Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk, talk, and hear. The employee can expect to work in a favorable office environment.

WindowRama, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other category protected under law. In addition to federal law requirements, WindowRama, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.