What are the responsibilities and job description for the Scheduling Coordinator/Administrative Assistant position at Windows Direct USA?
Job Description
Scheduling Coordinator
Windows Direct USA is one of the fastest growing brands in the remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify windows, doors & bathrooms across North America by selling & installing attractive, durable and maintenance remodeling fixtures. Thereby, we enrich the lives of those we touch.
We are looking to hire an experienced Scheduling Coordinator at our Blue Ash, OH office. A qualified applicant will have excellent computer and communication skills, customer service experience, be available to work Mon-Fri 8am - 5pm & weekends if needed, and be able to resolve conflicts and issues should they arise. Candidate must have a clear and friendly telephone voice. This is a front-line position for our company and strongly influences how customers feel about us.
Job duties include:
- Interact with customers over the phone, email, or online chat in a professional manner
- Manage calendar for installation and service crews
- Work with warehouse to verify material
- Handle inbound calls and make outbound calls
- Provide excellent customer Service & deescalate conflicts should they arise
- Manage customer profiles
- Achieve weekly and monthly quotas
- Keep customer data secure
Skills
- Active listening
- Verbal communication
- Critical thinking
- Problem solving
- Interpersonal skills
- Tenacity
- Resiliency
- Patience
- Follow written and verbal instruction
We have an excellent compensation package for this position that includes a competitive hourly rate plus benefits.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation Package:
- Holiday pay
- Hourly pay
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- Work in an office setting, this is not a work from home position.
Education:
- High school or equivalent (Required)
Work Location: In person
Salary : $18 - $22
